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Non-Tech : StockEdge Online (Realtime Quotes)

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To: Colin Cody who wrote (856)3/4/1999 8:31:00 AM
From: ^Lee^  Read Replies (1) of 1463
 
Colin, what it tells me is that we both connect to dbc the same way, using the same route through the internet. That 6th line down is the trouble spot, that one computer between us and dbc disconnects periodically. Unfortunately there is no one to call about such a thing, we will just have to wait for IBM or whoever to upgrade it.

I have talked to 5 different stockedge users and we all got frozen bid/ask yesterday. DBC says very few people were connected to the offsite line that had a problem. Just coincidence that every single person I contacted had the same problem? I just dont understand how I can notify them after a half hour has gone by and they dont know they have a problem. In fact they verified that they hadnt had any complaint calls about it either, maybe no one's eyes were focused in such a sleepy market. More likely users just wait for them to fix a problem without calling, when in fact they wait for a large volume of complaints to let them know something is wrong. Oh well.

Thanks for the tracert Colin, I will let them know that it looks like all @home users from our area have the same connection.

Lee

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