CheckFree Holdings Corp. (CKFR), the next Dell, Intel? Message Board

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Technology Stocks : CheckFree Holdings Corp. (CKFR), the next Dell, Intel?

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To: Sam Biller who wrote (3447)	3/5/1999 12:48:00 PM
From: zuma_rk	Read Replies (1) of 20297

<<In addition, doesn't the Genesis platform allow a user to track a bill from presentment to payment, in a similar fasion to the way a user can track a fed ex or UPS package? >> Yeah, that's the way we all understand it will work. In fact the low(er) customer service cost per inquiry is one of the strongest reasons that CF's model works in the first place! I wouldn't go so far to say that the inquiry cost will be non-existent (after all, the cost to develop Genesis and migrate banks over has been substantial), but it's a hell of alot more efficient than what Transpoint has proposed, which is either i) outsource or ii) throw it back to the banks. The end analysis is this: I've used Checkfree (through Quicken) since 1992 and have had maybe two or three problems. In each instance, I used the auto-email feature in Quicken to send an inquiry to Checkfree. In both situations, I got a prompt, courteous follow-up and resolution, also via E-mail, within two or three business days, with absolutely no telephone intervention. (By the way, in one of the instances, my credit card company was in the wrong, posting my account late and charging a late fee. Checkfree got the fee reversed for me). RK

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