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Technology Stocks : CheckFree Holdings Corp. (CKFR), the next Dell, Intel?
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To: AE who wrote (3497)3/7/1999 9:02:00 PM
From: Sam Biller  Read Replies (1) of 20297
 
AE,

I don't have a good understanding of OFX and/or IFX but it seems to me the barrier to entry is the capital expenditure required to develop the infrastructure to support bill presentment and payment including the customer care aspects. In addition to the capital outlay, EBPP requires trained customer service representatives and the best information technology people.

>>>His explanation was that OFX will be like email and with the proper address each biller will be able to reach each customer directly without the need for a middle man.<<<

But how will the payment be made in this scenario. Anyone could e-mail a bill to a consumer but the tracking of the bill from presentment to payment including the e-bill enhancements which are slated for release this summer should keep CheckFree in the lead.

I guess the same argument could be made that anyone could start an online brokerage, but Schwab is still pretty successful probably due to the level of customer service they provide and the trust/loyalty of their customers.

More and more companies are outsourcing elements of their business that can be performed more efficiently and less expensively outside. The millions and hopefully billions of e-bills and payments that CheckFree process will make them the lowest cost and highest quality provider. What incentives will a biller have to tackle this on their own?
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