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Technology Stocks : Lucent Technologies (LU)

LU 2.490

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To: Diamond Jim who wrote (6537)	3/8/1999 1:57:00 AM
From: Diamond Jim	Read Replies (3) of 21876

03/08 01:01 Lucent <LU.N>, BT <BT.L> target Asia call centres SINGAPORE, March 8 (Reuters) - Telecoms giants British Telecommunications Plc and Lucent Technologies said on Monday they had signed a Memorandum of Understanding (MOU) to offer solutions for the call centre market in the Asia Pacific. Call centres are specialised areas within an organisation that are equipped to handle large volumes of incoming telephone calls, including facsimile, e-mail, the Internet and remote video links. The joint statement said the call centre market in Asia, which grew by almost 40 percent in 1997 from the previous year, was expected to continue growing. The two companies would see a phased roll out of solutions for identified market sectors in the second quarter this year. "These solutions target all major markets in Asia starting with Singapore, Hong Kong and Australia," it said. The companies would also develop a joint marketing plan targeting medium to large corporations which require networked call centre services in the region.

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