AUTOHOME, Inc Message Board

STOCKTALK

We've detected that you're using an ad content blocking browser plug-in or feature. Ads provide a critical source of revenue to the continued operation of Silicon Investor. We ask that you disable ad blocking while on Silicon Investor in the best interests of our community. If you are not using an ad blocker but are still receiving this message, make sure your browser's tracking protection is set to the 'standard' level.

Technology Stocks : AUTOHOME, Inc

ATHM 20.73

-1.0%

Feb 4 3:59 PM EST

Public Reply Prvt Reply Mark as Last Read File

Previous 10 Next 10 Previous Next

To: Jing Qian who wrote (6126)	3/9/1999 7:47:00 PM
From: JakeSki	Read Replies (1) of 29970

Rolling out @Home service is a lot more difficult than AOL. 1) TCI must upgrade the plant. 2) TCI must upgrade the cable to leads to your neighborhood. 3) TCI must dispatch 2 technicians to every household to install. 4) And the installation sometimes is not straight forward. In my case it took them 3.5 hours and 2 phone calls to their lead tech for help. In 96, all AOL had to handle is 1), not 2,3,4. Yup. All these things are true. However: 1) I don't know if TCI was going to do this anyway 2) I think TCI was upgrading cable to support Digital Cable 3,4) This is true, they do have to dispatch techs. But once it is installed (at least in my case) it has been very reliable. A lot of AOL's complaints had to do with post-setup issues like busy signals, etc. So far, once ATHM is working it seems to be pretty stable. I think the were smart to use tech's. A little money spent on the front end probably prevents hours of tech support time and pissed of customers. And since they are charging for it ($150 for 2 techs and a working system at the end of the day is probably worth it to many people) they are probably making money on the install. Especially if most go smooth. -- George -- Jake

Report TOU Violation

Share This Post

Public Reply Prvt Reply Mark as Last Read File

Previous 10 Next 10 Previous Next