Tuesday March 9, 12:29 pm Eastern Time
Company Press Release
Unisys Global Support Operations Earns Prestigious ISO 9002 Certification
BLUE BELL, Pa.--(BUSINESS WIRE)--March 9, 1999--Unisys Corporation today announced that its Global Customer Services Global Operations organization has been certified by Lloyds Register Quality Assurance to ISO 9002 standard.
This milestone further underscores Unisys commitment to globally implementing and delivering consistent, best-in-class service solutions for its customers
''Aside from validating our quality processes and enhancing Unisys' reputation as a world leader in the global delivery of support and services, the ISO 9002 certification provides undeniable benefits to Unisys clients,'' said Ted Bullock, vice president and general manager, Global Professional Services, Unisys Global Customer Services.
''This independent verification of Unisys business processes ensures clients that Unisys can meet their global business requirements by applying proven global processes. We are proud to have earned this key certification for our support operations.''
Unisys Global Support Operations, part of Unisys Global Customer Services, provides coordinated support services for Unisys and OEM systems, including call management and problem escalation management.
Serving four geographic regions - Asia/Pacific, Europe/Africa, Latin America and the Caribbean, and United States/Canada - with seamless ''follow-the-sun'' support, Global Support Operations operates a network of client support centers and call reception centers.
Through these centers, Unisys provides call reception, logging and entitlement services in addition to technical services including system fault analysis and rectification, hardware and software installation, and system configuration.
This latest ISO certification complements Unisys Global Customer Services' recent ISO 9001 certification for it Global Logistics organization.
In all, Unisys holds more than 30 ISO certifications for quality assurances and management processes. Unisys maintenance, installation and project management services are ISO 9002 certified for operations in Australia, Canada, Europe, Hong Kong, Latin America, Singapore, Taiwan, and the U.S.
Unisys (NYSE:UIS - news) is more than 33,000 employees helping customers in 100 countries apply information technology to solve their business problems.
Unisys' solutions are based on a broad portfolio of global information services including systems integration, outsourcing, ''repeatable'' application solutions, consulting, network integration, remote network management, and multivendor maintenance and support, coupled with enterprise-class servers and associated middleware, software and storage.
Repeatable solutions are focused on key vertical markets including financial services, transportation, telecommunications, government, publishing and other commercial markets.
Headquartered in Blue Bell, Pa., in the Greater Philadelphia area, Unisys had 1998 annual revenue of $7.2 billion. Access the Unisys home page on the World Wide Web - unisys.com - for further information.
Unisys is a registered trademark of Unisys Corporation. All other brands and products referenced herein are acknowledged to be trademarks or registered trademarks of their respective holders. |
