Victor:***OT***
American!?! Ah, yes, accents do come come across in cyberspace.
>Otherwise it is all impersonal and a bit frosty.
Its a matter of reciprocity as far as I'm concerned. If CPQ's IR, as an example, wants to maintain the anonymity of the speaker this is fine as long as in return, they are satisfied when someone calls and merely states that he/she is an investor with some questions. For the anonymous IR person to require a caller to give first and last name before the conversation continues and in return, only give their own first name [no last name offered] if the caller asks is a whole different story.
BTW, in my initial conversation with Irma, she never used either my first name or last name in our conversation, despite writing it down [I was even asked to spell it]. Had she given me her last name I would have addressed her as Ms. (or Mrs.).
Our local electrical company's customer service department should go down to Texas and give CPQ's IR a crash course on telephone manners when dealing with strangers. Very polite [all last names and titles, on both sides] and ***very*** helpful.
Lynn |
