Kinda OT, from an email I received today.
amazon.com
jup.com
<<<Beating the E-return blues
1998 saw "E-tailing" coming of age when online holiday shoppers spent over $3 billion. But UPS trucks didn't stay idle for long as the season of giving was followed by the inevitable season of returning. "So many people tried buying online this year, but they didn't check the return policies" says Preston Gralla, author of The Complete Idiot's Guide to Online Shopping. Holidays or not, returning items bought online doesn't need to be a headache if you follow three basic guidelines:
1. Save the receipt! Unlike retail shopping where you can often get store credit without the receipt, most e-tailers need all the original paperwork to process your refund. Also, don't expect the retail stores to accept returns from their online counterparts - receipt or not.
2. Preserve your packaging! Some companies require you to use the original packaging and pay for return shipping. While in most cases comparable packaging will do, your safest best bet is to keep the original box or envelope to ensure a smooth return process.
3. Don't delay! In most cases you have thirty days to return your item(s).
A recent Jupiter Communications survey of online users showed stated that areas of concern included item availability, shipping costs and overall site performance. Like any business, strong customer support is vital. However, the aggressive push to gain new customers compounded by higher customer expectations has left some Internet vendors slipping in overall customer satisfaction. For now, I recommend sticking to the more established, brand-name vendors as they typically provide a more professional online shopping experience. >>>
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