Tuesday March 16, 12:13 pm Eastern Time
Company Press Release
Unisys Corporation and Earnings Performance Group Establish Solution Alliance
BLUE BELL, Pa.--(BUSINESS WIRE)--March 16, 1999--Unisys Corporation and Earnings Performance Group, Inc. (EPG) today announced the establishment of a Solution Alliance that combines the Central Administration System (CAS), EPG's image-enabled, exception processing and case management system with Unisys Aquanta ES systems to financial service companies in the U.S. and Canada.
CAS is a day two solution that delivers increased productivity, improved customer service, and financial benefits by reducing multiple databases and repetitive data entry and eliminating disjointed customer contact initiatives. When coupled with a Unisys NT solution, CAS provides financial service companies an integrated tool that interfaces with related departments, such as customer service, research and adjustments, returns, and the image archive.
''This alliance allows Unisys and EPG to deliver a complete solution to financial service companies that will ultimately reduce costs while improving customer service, said Richard Carbone, Vice President Business Partner Sales of Unisys Computer Systems Group. ''Unisys solutions are typically structured to solve several problems within an industry - this is a classic example of how a solution can offer customers multiple benefits with the combination of hardware and software.''
EPG's extensive experience in operations, workflow management and software development coupled with current technologies led to the creation of CAS. CAS is driven by a common set of processing rules, which are defined for each installation. These same rules are employed to support the ''fate'' decisions for exception, stop payment, and other incoming items.
CAS interfaces at the call center and branch office as a menu-driven application that creates, tracks, and resolves customer cases or contacts and automatically routes these cases electronically to the proper ''back office'' units for fulfillment. The software also creates management reports on such topics as root cause, service level, and other end of day, during day, and ad-hoc reports.
''By bringing these typically disparate areas together in one integrated system, CAS delivers increased productivity and higher customer service levels to financial institutions. It is a win for the customer with improved service and for the financial institution with satisfied customers,'' says Joseph H. Halpin, Chairman and CEO of EPG.
Mr. Halpin, commenting on the formation of the partnership said, ''This partnership brings two recognized leaders and their innovative products together, making a great package for financial service companies. Financial service companies and their customers will receive the greatest benefit from this alliance.''
EPG is a Short Hills, New Jersey based firm, formed in 1985. EPG combines extensive experience in operations processing and expertise in innovative systems design to create unmatched software systems. EPG specializes in identifying and implementing a comprehensive range of profit and productivity enhancement programs for financial service companies throughout the world.
EPG's client list includes over 150 financial institutions with assets from $100 Million to over $300 Billion. Additional information about EPG and the services offered can be found on the EPG website www.EPGGroup.com or by calling John Haney at 973-379-7772.
About Unisys
Unisys (NYSE:UIS - news) is more than 33,000 employees helping customers in 100 countries apply information technology to solve their business problems. Unisys solutions are based on a broad portfolio of global information services including systems integration, outsourcing, ''repeatable'' application solutions, consulting, network integration, remote network management, and multivendor maintenance and support, coupled with enterprise-class servers and associated middleware, software and storage.
Repeatable solutions are focused on key vertical markets including financial services, transportation, telecommunications, government, publishing and other commercial markets. Headquartered in Blue Bell, Pennsylvania, in the Greater Philadelphia area, Unisys had 1998 annual revenue of $7.2 billion. Access the Unisys home page on the World Wide Web - unisys.com - for further information.
Unisys is a registered trademark of Unisys Corporation. All other brands and products referenced herein are acknowledged to be trademarks or registered trademarks of their respective holders.
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Contact:
Unisys Corp.
Kary Galloway, 215/986-4590
Internet: kary.galloway@unisys.com
or
EPG
John Haney, 973/379-7772 ext. 165
Internet: johnbhaney@compuserve.com
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