Let me start out by saying. I am not a basher. I haven't been in this stock for as long as some of you have been, but I plan on staying in it for a long time.
I disagree with those who have said that the new website is not important. It most definitely is! I'm not talking about what it looks like. I don't give a rat's a$$ about how it looks. I only care about how it functions, because the old one stinks!
I have been leery about posting the problems that I have had on orders that I placed, but I am copying an e-mail that I received from Amy today regarding some of the problems that I have had with the old site.
Here it goes:
"There are 2 issues here that I can answer and hopefully alleviate some of
your frustration.
First, everyone who has a MusicCard has 2 numbers in the database. The first
is your account number and the second is your MusicCard number. This was
done originally so that the same customer can have multiple MusicCards. In
the development of the new website (due out very soon) we have addressed
this "too many numbers" problem and you will receiving more information on
that with the launch of the new website. In the interim, either number works
when used in conjunction with you PIN. The account number is bound to the
MusicCard number so that you are eligible to take advantage of MusicCard
pricing.
It appears that in the case of your order, this item was not shipped, but
rather cancelled. When it was sent to the shipper, the item was out of stock
and placed on back order. Due to our policies with the shipper, an item will
only remain on the back order list for 14 days and if unfulfilled it is
cancelled. The breakdown occurred in the automated process that applies the
shippers files to our database and caused it to display the "Order
Fulfilled" message. In actuality, it should have read "Back Order Item not
filled - Item Cancelled." I have sent your information to our accounting
department to make sure that your credit card pre authorization is not
settled, in other words, not charged. Another breakdown seems to have
occurred in the automated e-mail notification system since none of this has
been previously conveyed to you.
I certainly understand your frustration as a shareholder and customer but
please let me assure you that the new website has addressed all of these
issues and will have certain safeguards in place to prevent such errors in
communication. I appreciate your patience with us and assure you that your
order is indeed the exception and not the rule. If you have any further
comments, questions, or suggestions, please feel free to contact me."
Sincerely,
Amy Grashel
Director of Customer Service
My MusicCard Co.
While I'm at it I'm tired of all the hints and induendos about what news is around the corner. It seems like some people are trying to convince potential investors that something BIG is about happen, but it is driving the present investors crazy! If you know something and you can't say it, then don't hint at it!
I expect that I will get blasted from here to kingdom come on this post, but I don't care. I will go back to lurking (unless someone says something that gets my Irish up) and knowing that my investment choice was and is a good one.
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