Hello David,
I wanted to take a moment to get back on your post #2032, as well as to Jeb (#2070) and others who have asked questions along this subject line recently.
While, it would be inappropriate for me to comment on the particulars of your situation in a public forum such as SI, I would like to help provide information which you and others may find useful in understanding our internal process and procedures.
The underlying theme of your post, and others recently, surrounds the minimum experience requirements for opening an account with CyBerBroker. As you may know, there has been a great deal of media attention directed towards efforts for Broker-Dealers to more firmly establish the suitability of individuals that wish to invest using online firms.
Currently the NASD mandates, through NASD Notice to Members 98-66, that, "…any member that chooses to provide such [Direct Access] service must make appropriate determinations under NASD rules prior to providing the service that the customer is capable of using the means of access being provided by the firm. In particular, the "know your customer rule" embedded in the NASD Conduct Rules requires that the member providing customer electronic access to SelectNet assess the ability of the customer to use such access."
Here at CyBerBroker we have been operating in this fashion from day one, because we realize that in order to be of benefit to a customer, this technology must be understood by the customer. We have adopted our current suitability requirements with one ear to the message which resonates from the regulator community (SEC, NASD etc..) and another ear to the message of the individual investor.
If an individual has previous experience with these types of systems, or has been formally trained in their operation and capabilities, we have a reasonable basis, from an experiential perspective, in accepting a customer.
The CyBerX technology has been developed for the express purpose of providing the benefits of next-generation execution technology and real-time information, in a streamlined and easy to understand environment, to sophisticated investors ready for the next step up from their first-generation, browser-based platform.
Ultimately, it is the responsibility of the brokerage firm to accept an account based on inquires intended to protect the individual and "know the customer". We want all of our customers to be successful, and we take this, and all customer-related issues very seriously because, bottom-line: people are worth the effort!
David, to find out more about your specific situation I invite you to send your personalized inquiries to correspondence@cybercorp.com for response, or to phone us at 512/320-5444 and speak to a Registered Representative.
Thanks for the opportunity to post.
Sincerely,
Mark K. Stryker
CEO
CyBerBroker, Inc.
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