Nokia (NOK) Message Board

STOCKTALK

We've detected that you're using an ad content blocking browser plug-in or feature. Ads provide a critical source of revenue to the continued operation of Silicon Investor. We ask that you disable ad blocking while on Silicon Investor in the best interests of our community. If you are not using an ad blocker but are still receiving this message, make sure your browser's tracking protection is set to the 'standard' level.

Technology Stocks : Nokia (NOK)

NOK 6.705

-0.4%

1:31 PM EST

Public Reply Prvt Reply Mark as Last Read File

Previous 10 Next 10 Previous Next

To: tero kuittinen who wrote (1583)	3/18/1999 10:48:00 PM
From: Jim Lurgio	Read Replies (2) of 34857

TERO :You said I don't think you want to know who's topping the charts in 1998 phone returns in USA. This letter to the Q from my son should be in the charts . I'm sure there's problems like this with any hand set but I thought it was unusual to have problems communicating with the same device. I wonder if the Q will respond ? To whom it may concern, My QCP-820 has turned out to be a nightmare as well as my provider who is Ameritech. On 01/16/98 I purchased my phone and on 01/17/99 I brought it to the dealer because I began experiencing problems with the send key and the number 6 key . I also noticed my stand by time had been cut in half from when I originally purchased the QCP-820 so I thought I'll stop by the dealer and have them clean the key pad and buy a new battery. What a shock that was ! First of all I was told my phone was one day out of guarantee and secondly the key pad had to be replaced by Qualcomm at a cost of $185.00 and a replacement battery costs $85.00. The sales person at that time recommended to just buy a new phone at a cost of $ 215.00 because if anything else went wrong with my original phone during my three year contract that too would not be covered. Needless to say as a consumer I am quite up-set with the poor quality product your company makes as well as the service. I'm a Federal agent for the Conrail Railroad and my job had a lot to do with my decision to use Ameritech's " Clear Path ". I work nights in the Chicago area preventing thefts as well as protecting the lives of the other rail employees. Certain situations having a cell phone allows secure contact with another agent verus using a company radio who's frequencies can be monitored. I had been using a analog device for years (which still is operational) but when the amount of users went up sometimes getting through was delayed. Since not getting through may affect the success of the operation I thought it best to go digital. I tested the phone and marveled at the clarity and bought it. I showed another other agent the phone and let him test it. He also purchased one. A few weeks later we were on a detail that was to our advantage to stay in contact via our Qualcomm phones. It sounded like water falls in the background as well as we had our heads in a bucket. The system also broke up very bad. At first we thought this was an isolated incidence but the next time we tried it the same thing happened ? We now tried the phones while driving home from work as well as from our homes. No good it's terrible. How is it a QCP-820 can't make good contact with another QCP-820 ? Since I am stuck using Ameritech's "Clear Path " for another two years and also forced to buy a new phone because the lack of your company's ability to make a decent product I hope you can answer one question. If I purchase another brand of phone will it work better in communicating with my partners QCP-820 or is this a problem with the so called " Clear Path " ? By the way my phone still works at home but I can't rely on it for my work . If I have the patience to keep punching the key pad and after making a connection , hold it like you would hold onto a edge of a cliff trying to survive , it works . My friends battery stand by time is also failing and he's keeping his fingers crossed about the key board. James Lurgio

Report TOU Violation

Share This Post

Public Reply Prvt Reply Mark as Last Read File

Previous 10 Next 10 Previous Next