FRANKLIN TELECOM (FTEL) Message Board

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Microcap & Penny Stocks : FRANKLIN TELECOM (FTEL)

FTEL 3.220

-1.5%

Jan 16 9:30 AM EST

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To: Judith who wrote (5455)	2/19/1997 8:41:00 AM
From: Andrew	of 41046

Judith, I'm in your camp! My wife canceled the service after several frustrating attempts to get it installed. She finally gave up, but they charged our credit card despite the fact that she never got online once! After she called to complain and argue with FNET, "Alice" agreed to credit back the $90. Guess what? They only credited back $75, charging a pro-rated fee for the service we never got!! I am so p----d I am speechless. Someone should read Alice the riot act for this bullsh-- approach to customer relations! Believe me, if this is the way "my" company treats its customers this ship is going down, hype or no hype! Can someone please provide me with FNET's "customer service" number so I can try and straighten out this mess?

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