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Non-Tech : Ameritrade

AMTD 1.150

-13.5%

2:03 PM EST

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To: Diamond Jim who wrote (485)	3/22/1999 9:23:00 AM
From: Bruce Dorval	Read Replies (4) of 513

LOOK AT THE BIG PICTURE There is alot of frustration with AMTD service on this thread. I have experienced these problems too, but the system works way better for me than SmithBarney did. For one thing, when the system is down, it is only down briefly now. And when screens come up blank, you can just try again. If I want an execution at the open, I place the order before the open when the system is freer. And if you need some change in your accounts quickly, use FedEx; they will respond in a day or so. It is true that I am long and rooting for the company. I see them like MSN in the early days. There were many technical problems and much slowness, but it gradually got better and better as they managed hyper growth. My bet is that that is what is going on now in on line brokerages. A question for the more inveterate complainers: Why not go to another on line brokerage? Or a full service brokerage? And are you long or short or not invested at all? Bruce

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