ITRA Intraware news:
Monday March 22, 8:02 am Eastern Time
Intraware Launches Next-Generation Web-Based Software Update Delivery and Management Service
SubscribNet 3.0 Delivers Strategic Outsourcing Solution to Enterprise Software Vendors
ORINDA, Calif., March 22 /PRNewswire/ -- Intraware, Inc., (Nasdaq: ITRA - news), a full-service web-based software management services company, today announced the launch of Intraware SubscribNet 3.0, the company's next-generation online software update delivery and management service. SubscribNet 3.0 is a comprehensive outsourcing solution designed to help enterprise software vendors automate the delivery and tracking of software updates worldwide. SubscribNet streamlines global software distribution and support overhead while improving a vendor's customer service and satisfaction efforts through proactive, personalized electronic delivery of software updates and release information.
Intraware SubscribNet continues to provide IT professionals with customized email notification of software updates with on-demand access to electronic software downloads. The service represents a significant advancement over current, reactive methods of update fulfillment including passive web-site postings of new releases, bug fixes, and related information. In addition, SubscribNet offers enterprise users release archiving and download tracking services that enable them to maintain consistent version control across the enterprise.
With this major release, Intraware SubscribNet features an extensive range of new online reporting capabilities that provide vendors with immediate access to valuable customer demographics, subscription information, download records, and customer activity profiles. Vendors will be able to initiate highly focused marketing initiatives with SubscribNet 3.0's customer profile database which links individual customers with a specific software product, version, and platform. SubscribNet 3.0 also offers software vendors built-in service-level performance metrics designed to measure the impact on key success factors including customer satisfaction, cost reduction, and increased revenue.
''The release of SubscribNet 3.0 coincides with an important trend affecting the enterprise business software market,'' said Peter Jackson, president and CEO of Intraware, Inc. ''The outsourcing of web-based software delivery, even for multi-gigabyte enterprise software products, is on the rise because it's proving to be more cost-effective when compared to the shipping and handling costs of physical media, such as CDs. Equally important is a centralized electronic software delivery, update management, and license renewal service that enables vendors to compile important marketing information about their customer base worldwide.''
''Companies that continue to rely on anonymous FTP-based product fulfillment not only compromise their ability to track and manage licenses, subscriptions, and renewals, but lose touch with how their customers are deploying their products,'' said Jackson. ''With SubscribNet 3.0, Intraware is delivering a valuable outsourcing solution that will help business software vendors cut software distribution costs, learn more about individual customers and their specific needs, and significantly improve customer service. The wealth of customer information that SubscibNet provides gives software vendors a unique and powerful competitive edge.''
New Online Reports
SubscribNet 3.0 features new online reporting capabilities that enable vendors to instantly access valuable customer data. This includes six new online reports available to vendors via a secure extranet. Reports include aggregate user base demographics, detailed download activity by product line and account, and subscription entitlement reports indicating soon-to-expire renewals. All reports can be output in HTML or Excel formats.
''In addition to providing us with significant software distribution cost savings, the Intraware SubscribNet service is proving to be an exceptionally helpful online direct marketing tool,'' said Greg Epstein, senior manager, Global Electronic Marketing with Informix (Nasdaq: IFMX - news). ''Because SubscribNet accurately tracks product downloads for our worldwide customer base, we can deliver highly targeted electronic marketing programs that map to specific customer profiles with greater efficiency than ever before.''
Service Level Performance Metrics
Intraware SubscribNet 3.0 offers software vendors built-in, service-level performance metrics. Intraware has developed a proprietary process for collecting baseline metrics for vendors' update fulfillment, license renewal, aftersales, and customer support costs. These metrics are tracked and compared at quarterly review dates to determine what impact SubscribNet is having on vendors' bottom lines measured by key success factors such as customer satisfaction, cost reduction, and increased revenue. Metrics are presented in a quarterly performance review that provides a detailed look at how vendors' customers are using SubscribNet as well as the impact the service is making on maintenance and customer support processes.
Practical Details
Intraware SubscribNet 3.0 is available immediately to software vendors. Pricing for the service is based on a percentage of a vendor's subscription maintenance revenue plus a set up fee determined by customer database conversion, software database set-up, and data exchange requirements.
About Intraware
Intraware, Inc. is a leading provider of Internet-based business software and services for information technology professionals and business software vendors worldwide. Intraware acts as an objective resource by helping its corporate customers research, evaluate, purchase, and maintain business software online. Intraware's core service offerings include Intraware IT Knowledge Center, intraware.shop, and Intraware SubscribNet. Intraware IT Knowledge Center is a dynamic website that contains interactive information services and third party content that help information technology professionals research and evaluate business software products. Intraware.shop is both an online purchasing and electronic delivery service for business software as well as a forum for software vendors to market and sell their products. Intraware SubscribNet is a web-based software update delivery and management service that enables information technology professionals to stay current on their enterprise software. Intraware also offers its SubscribNet service to business software vendors as a way to increase customer satisfaction and decrease product and support costs.
These services also enable Intraware's partners, including Netscape Communications (Nasdaq: NSCP - news), Informix (Nasdaq: IFMX - news), Sun Microsystems (Nasdaq: SUNW - news), Infoseek (Nasdaq: SEEK - news), Oblix, Bluestone Software, Open Text (Nasdaq: OTEXF - news), and RealNetworks (Nasdaq: RNWK - news), to more effectively and efficiently sell and maintain their products. Intraware is a publicly held company with headquarters in Orinda, California, and sales/engineering offices in New York, Los Angeles, Chicago, Washington, D.C., Detroit, Cleveland, Boston, Dallas, Seattle, Salt Lake City, and Mountain View, California. Intraware's main address is 25 Orinda Way, Orinda, California 94563; (925) 253-4500; FAX (925) 253-4599. intraware.com.
IT Knowledge Center, Intraware Compariscope, Intraware Radarscope, intraware.shop, and Intraware SubscribNet are among the service marks and trademarks of Intraware, Inc.
All other product names, service marks, and trademarks mentioned herein are trademarks of their respective owners.
SOURCE: Intraware, Inc.
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