Globalstar Telecommunications Limited GSAT Message Board

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Microcap & Penny Stocks : Globalstar Telecommunications Limited GSAT

GSAT 64.25

-7.0%

3:47 PM EST

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To: djane who wrote (3556)	3/23/1999 1:13:00 AM
From: djane	Read Replies (3) of 29987

*Study shows low customer loyalty rcrnews.com March 22, 1999 POWAY, Calif.—A study conducted by Technology Trends in eight U.S. markets found 65 percent of consumers with monthly bills higher than $75 were using phones from at least two different wireless companies. ‘‘In most cases, this literally means that a carrier is battling its competition daily—right there in the hands of its best customers,'' said C. Hunt Eggleston, president of Technology Trends. ‘‘This situation only amplifies the intensity of the competition carriers have to face, and it should serve as a reminder that golden customers have the ability to easily churn at any moment.'' Technology Trends also discovered 72 percent of the wireless users it questioned switched carriers in the past three years, mostly because of poor coverage. Those questioned also cited finding a ‘‘better deal'' as another reason for switching. Eggleston sees the high annual new customer rates many of the wireless companies report as misleading. ‘‘We have to be careful to make sure the carriers who are getting the customers are actually keeping them for a significant period of time. From what we can see, it doesn't look like carriers are doing a good job keeping their customers. Lenders on Wall Street beware,'' said Eggleston. Copyright 1999, all rights reserved. Please report problems to webmaster.rcr@inlet.com March 23, 1999 rcrnews.com

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