MSFT Internet Explorer vs. NSCP Navigator Message Board

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Technology Stocks : MSFT Internet Explorer vs. NSCP Navigator

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To: Daniel Schuh who wrote (23055)	3/24/1999 11:03:00 PM
From: drmorgan	of 24154

Dan, Yeah I imagine download times for IE5 have improved by now, you actually got it faster than I did last weekend. I guess I'm not too patient! <g> My IE5 is currently broke. I had downloaded and installed Windows media player and afterward I could no longer run any Java Script, including SI profiles. I couldn't even run Win media files like the ones on ABC News Cold War site. I sent a description of the problem to MS tech support and a fellow by the name of Zachary responded via email and sent me to a link to download an updated Java VM. I have yet to try it out bit will do so sometime tonight. I was impressed getting a response as soon as I did I really didn't think I would get a response. Here's the email... Hello Derek, Thank you for choosing Web Response for your Microsoft Technical Support offering. My name is Zachary and I will be assisting you with this case. In your case you've indicated a problem with Internet Explorer running java scripts. We shall be working to resolve this specific issue through the course of the case. If I have misunderstood your concern please let me know. Go to the following web site and install the latest build of the MicrosoftJava VM. www.microsoft.com/java There should be a link in the middle of the page that says "build 3167". Go to this link and download the executable. Run this executable, once downloaded, to install the Java Virtual Machine. Let me know if this helps. Have a nice day, Zachary M. Microsoft Technical Support Professional Desktop Systems support.microsoft.com Your satisfaction is our highest priority. You can provide feedback to our management team at anytime by sending email to dtsmgr@microsoft.com. Please include your incident number (SRZ990321001031) in the reply, so that we may better serve you.

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