Get Ready For The Internet To Answer All Your Billing And Payment Questions
08:04 a.m. Mar 25, 1999 Eastern
PALO ALTO, Calif.--(BUSINESS WIRE)--March 25, 1999--A new study concludes that within a few years the Internet will answer all your billing and payment inquiries about home and auto loans, insurance, and cable TV, telephone and electric services.
Killen & Associates, publisher of the study, forecasts that $31 billion will be spent over the next five years to install and upgrade Internet-based customer-care systems to handle billing- and payment-related inquiries from consumers and businesses.
"The trend toward billing-centric Internet customer-care systems is a bonanza for IT suppliers, including American Management Systems, BlueGill, CheckFree, Convergys, eDocs, Electronic Data Systems, IBM, and Novazen," according to Karl Duffy, vice president, Killen & Associates.
"We and hundreds of other companies that issue the bulk of monthly bills to consumers and businesses are implementing the next generation of customer-care systems that enable customers to use the Internet to quickly and independently obtain answers to their questions about bills and payments," says Charles Gunn, Peco Energy.
American Express, AT&T, Chase Credit Card, First USA, MCI and Southern California Edison are a handful of the major billers already implementing the next generation of customer-care systems.
The 160-page study -- Enterprise E-Billing and Payments Market: New Opportunities for Billers, Merchants, and IT Suppliers -- is the third volume of a three-volume study on Electronic Bill Presentment and Payments.
Killen & Associates is a leading market research and consulting firm whose studies, seminars, and video interviews enable clients in the telecommunications, banking/financial services, and information technology industries to identify business opportunities created by technology advances, public policy changes, and market forces.
For additional information visit Killen & Associates' Web site: killen.com Contact: Karl Duffy, karl@killen.com, or Jules Street, jules@killen.com Tel: 650/617-6130, Fax: 650/617-6140.
Copyright 1999, Business Wire
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