I really dont know what to tell you. THe market is a tough, fast moving environment. Your quotes could have been off. If they were changing your order and while changing, it might have gotten filled, you cant hold them to that. They need to get an out on the first piece and then fill or do what you wanted.
From my experience, I spend an hour every day going through various trades with various clients explaining. I always tell it like it is, afterall , we dont make markets. but clients dont understand the fills on listed shorts "couldnt you just hit that bid?" , as well as how come their price on a preopen market order OTC is different, good or bad , from the Opening they see on a quote service. It takes care and concern. You are talking serious money. Nothng goes right all the time. Everyone makes mistakes. Maybe they did. But say that. in my experience, when I tell a client I blew it, missed the trade, was cancelling, hit the wrong button, etc. etc. (errors happen) I tell the client that we can either make them good right now or whatever else they want. Noone expects perfection, but be a straight shooter.
-steve@yamner.com |
