Mike, you asked about which companies would be involved in
~~This other sentence caught my eyes---
the demand is going to be is in the market for electronic commerce, sales
force automation and customer relationship management software~~
here's a start on the customer relationship mgmt software
ZD's Customer Relationship Management Conference & Expo and Support Services
Conference & Expo to Showcase Technologies and Techniques for Finding, Keeping
and Servicing Customers
WASHINGTON, March 29 /PRNewswire/ -- Ziff-Davis (NYSE: ZD) announces that
Support Services Conference & Expo and ZD's Customer Relationship Management
Conference & Expo kick-off today and continue through Wednesday, March 31 at the
Washington Convention Center. These co-located events feature the industry's most
comprehensive education programs and extensive exhibits for building customer relationships,
enhancing customer satisfaction, increasing customer loyalty, improving profitability, gaining
competitive advantage, and maximizing staff productivity. The events enable sales, marketing,
service, support and IT professionals to keep abreast of the latest developments in this
burgeoning market and gather the knowledge necessary to meet critical business challenges.
Some of the highlights of these leading events include:
-- A special industry announcement will be delivered by Kurt Johnson, META
Group and Zach Nelson, Network Associates, preceding today's opening
address. "Evolving from the Tactical Help Desk to the Strategic
Service Desk" will examine the state of the help desk industry, its
growth potential, and emerging trends. -- "The Help Desk Industry Shoot Out" will assist help
desk professionals
in evaluating and selecting the membership organization that best suits
their needs. Ron Muns, Help Desk Institute (HDI), Pete McGarahan,
Help Desk 2000, and Ivy Meadors, Help Desk Professionals Association,
will square-off about the various features and benefits of their
organizations during this lively, interactive forum on Tuesday evening.
-- The events marks the 10th anniversary of HDI and Software Support
Professionals Association (SSPA), and will serve as the biannual
membership meetings for both associations, enabling members to meet,
network and discuss the most pressing issues and challenges in the
industry today.
-- Keynotes by prominent industry experts and visionaries, including
executives from Oracle, Pivotal, Siebel Systems, SalesLogix, Moss
Software, and Rubric, will explore major market trends and
technologies.
-- One of the primary themes is how organizations can embrace the Internet
as an integral business tool in moving customer relationships into the
21st century.
-- The industry's premier vendors will showcase hundreds of new products
and services for maximizing customer relationships.
About Ziff-Davis
Ziff-Davis Inc. is as integrated media and marketing company focused on computing and
Internet-related technology, with principal platforms in print publishing, trade shows and
conferences, online content, television, market research and education. The Company provides
global technology companies with marketing strategies for reaching key decision-makers. The
ZD Events subsidiary of Ziff-Davis is the world's leading producer of information technology
events, serving over 5,000 exhibiting companies and two million attendees through more than
60 events in 18 countries. ZD Events' products range from the IT industry's largest exhibitions
such as COMDEX and NetWorld+Interop, to highly focused events featuring renowned
educational programs, custom seminars and specialized vendor marketing programs. For more
information about ZD Events, visit zdevents.com.
For more information about these events, visit ssce.com or crm99.com
or contact Mary Ellen Collins, at mary_ellen_collins@zd.com or (781) 433-1758.
My thoughts
ORCL and Sebl are two of the big plays in the customer relationship management area, Orcl is also strong in relational databases where they are a catagory killer and are coming on strong in Enterprise
Resource Planning software. |
