ezmoney, ZSUN announces another very clever move...
They need excellent customer service because it's a necessity for any business that plans to grow fast with minimum pain. But that cost money!! So, what's the solution for a clever management team???
Decentralize customer service where labor is inexpensive, well educated and have a naturally pleasant attitude. That will definitely make it cheaper.
But, hey, how about making some money out of this idea? Yeh, let's subcontract customer service, for a fraction of their current actual cost to all these corporation in high labor cost area!!!
What appears to be an innocuous announcement (until I read it several time to fully understand all the implications), is in fact an exceptionally BRILLIANT IDEA!! Did I ever tell you how great these guys are??
ZiaSun Launches 24-hour Online Customer Support Service
SAN DIEGO--(BUSINESS WIRE)--April 1, 1999--ZiaSun Technologies Inc. (OTC BB:ZSUN - news; www.ziasun.com) Thursday launched ServiceLive, an all-new 24-hour, e-mail based customer service that provides real-time, round-the-clock customer service to client sites.
The service is used to handle large volumes of e-mail inquiries from ZiaSun's own high-traffic Web sites, and is now being expanded to handle the same service on a contract basis to other Internet companies.
Director of ServiceLive, Eric Montandon, said, ''This is an obvious move for ZiaSun. It allows us to use our existing, well-equipped facilities, and take advantage of the reasonably priced, educated labor force in this part of Asia to provide a quality service to other online publishers.
''The cost of doing this is a fraction of what Web site owners in the U.S. and Europe are paying. America Online (NYSE:AOL - news) discovered this fact when they developed a pilot e-mail response center in ZiaSun's Clark facility. AOL has expanded their own center to over 300 people, which according to AOL management will save them US$15 million per year.
''We recognized that our facility was ideal, economic conditions are perfect in Asia relative to the U.S., and customer service is becoming a major factor of successful Internet products. As the Internet grows, there is an increasing focus on premium interaction between businesses and users. ServiceLive employs high-bandwidth Internet connections and an English-speaking Asian labor force to provide competent, large-scale, round-the-clock support to your Internet site.''
ZiaSun's strategy focuses on providing added value through service.
''Service is an ever important aspect in doing business online. Take for example the process of opening an online trading account. Swiftrade -- our online stock trading system, researched and analyzed sites such as E-trade (Nasdaq:EGRP - news), Datek, Suretrade and Ameritrade to make it easier for customers to open accounts. Our value-added link is customer service -- by having someone there to talk you through the process,'' said Montandon.
''AOL proved to us that we were onto a worthwhile idea, and we believe other high traffic Web site owners would be glad to offer ZiaSun a profit margin in return for saving them large amounts of dollars.''
Montandon said ServiceLive was currently working well with the group's own popular Web sites, like Swiftrade (www.swiftrade.com), M Finance (www.mfinance.com), and Asia4Sale (www.asia4sale.com), and had assisted in setting-up the AOL pilot project.
Note to Editors: Any statements released by ZiaSun Technologies Inc. that are forward-looking are made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. Editors and investors are cautioned that forward-looking statements invoke risk and uncertainties that may affect the company's business prospects and performance. These include economic, competitive, governmental, technological and other factors discussed in the statements.
--------------------------------------------------------------------------------
Contact:
ZiaSun Technologies Inc.
Investor Relations Department (North America)
800/773-7317
or
ZiaSun Asia-Pacific Headquarters
John Hirsch +(852) 2865-0946
E-mail: jhirsch@ziasun.com
|
