Randy: I have had ATHM at my house since the first of the year. The installation did not go perfectly, and I did suffer occasional outages at first. I often waited on hold for half an hour, and it was hard to find anyone at Comcast or ATHM who seemed like they really cared. Since the end of January, however, things have been working fine. We recently had an outage for a few hours, and when I called to find out what was going on, a technical rep picked up within 3 minutes. He told me that it was a planned outage to upgrade the system. I told him that I would have appreciated being told in advance, but I survived.
I went through the AOL problems a couple of years ago. This is not nearly as bad as that. The speed is spectacular and totally changes the internet experience. ATHM will grow by word of mouth, as much as by advertising. All my friends want to get it. One guy, who used my computer, and who has satellite TV reception, is thinking of switching back to cable so that he can get the modem and cable TV as a package.
I would rather have the occasional problems, which signify fast growth, rather than no problems, because the system is not being used. MSFT gets bad press, INTC gets bad press, AOL gets bad press, ATHM gets bad press. Nice company we are keeping, wouldn't you say? |
