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Technology Stocks : Dell Technologies Inc.

DELL 133.92

-4.9%

Nov 13 3:59 PM EST

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To: kemble s. matter who wrote (113939)	4/2/1999 6:42:00 AM
From: Bazmataz	Read Replies (8) of 176387

Well, I do own DELL, but here's another interesting DELL story to go along with my gigabuys story a few days ago... I bought a new laptop from DELL about a month ago - an Inspiron 7000 with the 15" screen - really beautiful... anyway, the screen had about 10 dead pixels upon delivery. I come to find out that DELL says that dead pixels are part of the industry standard and they initially wouldn't replace the screen. After having to argue with several customer support people, they agreed to swap out the box - just the chassis. They said they'd ship me a new one right away. Well, here it is, five customer service phone calls later, three weeks later, and NO chassis - haven't heard jack from DELL. Truth is, in my personal experience, they treat the individual buyer like crap. Guess I'll have to call them AGAIN today to find out what the hell is going on. Just thought anyone might be interested... Baz

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