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Non-Tech : Discover/Lombard Brokerage.
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To: General Crude who wrote (75)4/8/1999 10:40:00 PM
From: J_W  Read Replies (3) of 180
 
To Thread: I have sent the following message to Discover Brokerage. All answers will be posted on this thread.

To: Discover Brokerage Technical Support

I am sending this message in regard to the service outages and slowdowns, customers of Discover Brokerage have been experiencing.

Wednesday April 7 was particularly bad. While I know I can place a call to a broker when the service is down, this is neither an acceptable nor practical alternative given the frequency of these events.

Outages are common place during the first hour of the trading day, the most critical time. The ability to access real-time quotes, place orders, confirmations, graphs and news is crucial.

I am particularly concerned about the large number of TV ads being shown in an effort by Discover Brokerage to attract new customers. It is obvious that Discover Brokerage cannot handle the current load during peak periods. The occurrence of a market event, causing extraordinary volume, will result in gridlock.

I would like direct, frank answers to the following:

1) What is being done to alleviate these outages/slowdowns. Are updated and/or additional servers/software being placed in service?

2) Are these outage/slowdowns due to unresolved software problems? If so, what is being down to solve them?

3) Are the data feeds and/or communications to/from other firms/sources, that are not in your direct control, causing service problems?

4) Trade confirmations are very slow. What is being done to speed up the delivery of this critical information.

I am a computer professional. I utilize a 256K DSL line for access to the internet. I am also a member of Silicon Investors. This message and all received answers will be posted on that site for our members and your customers to access.
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