****The TSIG.com ALL STAR TEAM****assembled by Gordon
President: James H. Guild
Sept. 22, 1998 -- TeleServices International Group, Inc. (OTC Bulletin Board: TSIG), a fully integrated provider of outsourced teleservices, announced today that James H. Guild has joined the
company as its President.
Guild brings to TSIG extensive experience in both the technology and financial industries. Most recently, he held the position of Senior Vice President for Fiserv Integration Solutions, a division of Fiserv, Inc., the nation's largest outsource provider of financial data processing with 1997 revenues in excess of $950 million.
While at Fiserv, Guild focused ondevelopment and management of nationwide technical and customer support through an internal and outsourced call center and a state-of-the-art central staging facility as well as maintenance of relationships with several
nationwide service bureaus. In addition, he was involved in mergers and acquisitions including the acquisition of Recom Associates, Inc., a local and wide area network integrator to financial institutions. Guild has spent considerable time working with the Year 2000 issue relating to financial institutions.
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Chief Information Officer and Senior Vice President of the Online
Services Division: John Hwang
Feb. 16, 1999-- TeleServices International Group, Inc. TSIG.com , announced the appointment of John Hwang as Chief Information Officer and Senior Vice President of its newly formed Online Services Division. With the appointment of Mr. Hwang, TeleServices gains the expertise of one of the nation's leading consultants on e-commerce and Internet strategy. TeleServices announced in January that Mr. Hwang had joined its Board of Directors.
Mr. Hwang was most recently Managing Partner at Cohesive Technology
Solutions, a national information technology consulting firm. As head of Cohesive's Application Practice Division, Mr. Hwang was responsible for e-commerce and Internet strategy consulting for such clients as Netscape NSCP, Microsoft MSFT and N2K NTKI .
Prior to joining Cohesive, Mr. Hwang founded I.Consulting Corp., a web
development company. As Senior Partner, Hwang built I.Consulting into a multi-million dollar professional services organization that designed, developed anddeployed sophisticated three-tiered web and e-commerce systems for clients.
Prior to I.Consulting, Mr. Hwang held positions at Oracle, Microsoft, Hewlett-Packard and IBM. Hwang is widely regarded as one of the nation's leading experts on the Intranet and Extranet. He has advised a variety of different clients, from Fortune 100 to start-up and non-profit. Hwang holds a bachelor's degree in computer science from Stanford University.
Cohesive is a leading information technology consulting
organization with headquarters in Palo Alto, CA. The privately held
company serves its clients from regional divisions in Boston, Chicago,
the Gulf Coast, London, New York, and San Francisco/Silicon Valley.
Cohesive is funded by Welsh Carson Anderson & Stowe, one of the
largest providers of private equity in the United States. Cisco
Systems is a minority owner and strategic partner of the firm.
Cohesive's consultants provide expertise in business consulting,
networking, and application development. Specific areas of expertise
include IT strategy; project management; network design, integration,
and management; IT security; e-mail and messaging; database design and
integration; and Internet and Intranet application development. The
company serves customers across the U.S., including Hewlett Packard,
Oracle, GTE Internetworking, Wells Fargo Bank, Ameritech, the Chicago
Tribune, Georgia Gulf, Louisiana Department of Social Services, and
Stanford University, as well as numerous small and medium-sized
companies. For more information, visit the company's Web site at
cohesive.com
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Director of Call Center Operations
May 14, 1998 -- TeleServices International Group Inc. (OTC Bulletin Board: TSIG), a fully integrated provider of outsourced teleservices, announced that it has named Timothy J. Heidemann Director of Call Center Operations. Mr. Heidemann will be directly responsible for the management of the Company's call center activities, which includes the absorption of TeleServices most recent acquisition; Internet music retailer, Compact Connection, Inc.
Formerly with AT&T (NYSE: T), Mr. Heidemann brings 15 years of experience in teleservices call center and direct mail/direct marketing channel management. He has consulted to AT&T's largest inbound clients including Continental Airlines, Amoco Motor Club, Mead Data Corp. and Thompson Vacations Inc.
Mr. Heidemann also managed AT&T's largest consumer acquisition
telemarketing program from 1994-1996. The program generated over $80 million in outsourced teleservices per year and resulted in $30 million of incremental new revenue to AT&T each year.
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Senior Vice President of the TeleServices Division: Keith Wine
Feb. 10, 1999-- TeleServices International Group, inc. (OTC BB: TSIG), announced the appointment of Keith Wine as Senior Vice President of its TeleServices Division. Mr. Wine will manage the marketing and operations of the teleservices business, with an emphasis on developing new distribution channels and strategic alliances.
Formerly, at Norrell Corporation, a leading provider of staffing services in the teleservices industry, Mr. Wine was President of the one of the company's most successful and benchmarked franchises, growing 2300% in five years. He established Norrell in Virginia as one of the leading resources for telephone call center agents, and developed strategies for marketing, servicing and assessing call center services.
Mr. Wine also served previously as President of PinnaCall Corporation, and subsequently as Director of Link Call Center Services, where he specialized in providing consulting, executive searches, staffing, training and outsourcing services to the call center and telecommunications industry. Further, he created comprehensive interactive public relations campaign, utilizing multiple delivery channels, and designed systems to support sales efforts, including associate training, interactive assessments of applications, and Internet applications.
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Vice President of Bilingual Programs: Hernan Ramirez
Feb. 18, 1999-- TeleServices International Group, Inc., TSIG.Com , announced the appointment of Hernan Ramirez as Vice President of Bilingual Programs.
Mr. Ramirez will develop new business, distribution channels and strategic alliances focusing on Spanish speaking markets.
Formerly, at the Ohio Division of Travel and Tourism, the state tourism marketing agency, Mr. Ramirez was the Information Technologies Manager responsible for developing and managing Ohio's tourism telecommunications and fulfillment system, one of the most successful in the country (two million inquiries and one million orders processed). He established over the Internet a database system that allows for consumers, travel counselors and travel providers to retrieve and update information in real-time. He reduced online ordering time to less than a minute and implemented an electronic order processing and delivery system allowing for a 24-hour turnaround time.
Mr. Ramirez was responsible for developing the Ohio Tourism web site, and under his leadership, the site grew to a million hits per month in 1998. He also established an industry web site for state-wide public relations, economic development, research, information technologies and marketing opportunities. His communications responsibilities extended to all Division publications, with annual distribution totaling nearly two million. He elevated the publication conversion rate to 74%, while garnering a number of state and national awards (including Ruby and Golden Ink).
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Director of Product Management for the Online Services Division: Robert Ricci.
March 30, 1999-- TeleServices International Group, Inc. (OTC BB:TSIG), known as TSIG.com, announced the appointment of Robert Ricci as Director of Product Management for the company's Online Services Division.
He brings over 12 years of software development experience to TSIG.com.
In his new position, Ricci will be responsible for formulation and implementation of TSIG.com's Online Service Division product offerings, and will report to John Hwang, senior vice president and head of the group.
Ricci has worked on a wide range of custom software development projects for a number of organizations, including Andersen Consulting, Hewlett-Packard Company, Informix Software, VISA International, and most recently, Cohesive Technology Solutions. He holds a B.S. in Computer Science and a B.A. in Business Administration from California Polytechnic San Luis Obispo and an M.B.A. from Santa Clara University.
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Vice President of Sales and Marketing for the Products and Services
Division: Kimberly Haber .
March 8, 1999-- TeleServices International Group Inc. (OTC BB:TSIG), known as TSIG.com, Monday announced the appointment of Kimberly Haber as vice president of Sales and Marketing for its Products and Services
Division.
Kimberly Haber was most recently director of Franchise Development for Futurekids, a leading technology education firm, and
earlier held senior marketing positions for the California Angels
Baseball Team and TennisKids Inc.
Of the appointment, Robert Newton, head of Products and Services,
stated: "We are thrilled to bring Kim Haber on board. She is great in
sales and a proven team builder, exactly what we need to help us take
advantage on the tremendous interest in our My Card programs from both
corporations and non-profits."
The Products and Services Division forms revenue-sharing programs
with corporations and not-for-profit organizations to raise funds with
its My Card programs for the retail sale of music CDs, Kodak film and
film processing, video DVDs, and a rapidly expanding array of other
products. The Division has recently completed agreements with Lifetime
Learning Systems, The Signature Group, the Babe Ruth League, the Tampa
Bay Lightning Hockey Team and the Ice Palace, TEMPO, and the National
Music Foundation.
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