Satisfied Customer Letter!
Satisfied Customer Letter Bull Market Report!!
From: Russell Hann
To: timely-owner@softhome.net Date: Wednesday, April 07, 1999 2:40 PM
Subject: EFAX
What a service! I am the owner of a small consulting company. The ways that
efax and Hotsend have made us more efficient are too numerous to list. One
point on efax that I think some people are missing is that you don't need to
change your fax number to use the service. Simply forward your existing fax
line to your efax number. Sure, you may pay a few extra bucks a month for the
call forwarding and you will pay long distance charges on every fax, but at
Qwest's $.079/min. rate it will still be very cheap considering you now have an
extra line to use for connecting to the internet or for making additional calls
(five lines get used up VERY fast in a five person office), WITHOUT any
interruption in your faxes. Better yet, give your customers an 800 number that
you have set up to go to your efax number. Many companies already have an 800
fax number anyway. Just change the ring-to number to the efax number. Its more
professional and won't cost you an arm and a leg. I bet efax could charge a
flat fee for a certain number of hours of 800 service to your fax number and
make a killing! All they need to do is team with Qwest, pay $.04/min., charge
$.06 (167 minutes of faxing for $10.00), and they have pure profit!
Hotsend is a revolutionary service for us, and demonstrates so well how the
internet is transforming the world. A constant problem for us has been how to
get the important documents we use in the hands of the right people without them
losing the fax, not having a compatible application to read the document, or a
"bad copy" coming out on their end. Hotsend has eliminated those problems
altogether, and if we need to resend something, we simply go into the trash in
the browser, resurrect the email and send it again.
Real Story: I made a request to a service provider to move my client to a
special tariff that expired in two days. The provider contacted my client to
make sure I was authorized to make this request. My contact person at the
client's location was a different person, so the client (who didn't know my
firm) told the provider that I was NOT authorized to make the request and NOT to
speak to me again. The provider emailed me this information, and thought the
case was closed. Now, prior to hotsend, I would have had to call my client,
iron out the problem, at the same time trying to get a copy of the Letter of
Agency in the hands of the provider so he can see that my client has authorized
me to act on his behalf. Providers typically won't accept verbal phone
authorization or email authorization, they want it on the customer's
letterhead. After all, we are taking money out of their pockets, so they make
it difficult. The account executive for the provider is always on the road and
the faxes go to his corporate office, where they are printed out and processed
(lost, misfiled, etc.) Throw in the 3 hour time change and I would be lucky to
have it done in a week, let alone the 2 day deadline. With Hotsend, I opened
the LOA that I had scanned in, hit the Hotsend button, typed in the provider's
email address, cc'd my client, typed a note that this should clear everything
up, and waited. 1 hour later, the provider responds to my email, says thanks,
he will prepare the new contract, and by the way, "this Hotsend is neat stuff!"
The result? THOUSANDS in savings, actually, 10s of thousands annually, for my
client.
Would I pay for this? ABSOLUTELY!
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