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Pastimes : ETRADE Sucks!
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To: Diamond Jim who wrote (2117)4/13/1999 9:05:00 AM
From: Patricia Meaney  Read Replies (1) of 3262
 
Check this out. Last week I wrote Etrade another letter regarding my dissatisfaction with their service (or lack of). I also had a specific request within that letter. Here is what I received today from them in response:

>>>Dear Patricia Meaney:

Thank you for choosing E*TRADE.

We apologize for any inconveniences. We assure you, we are working diligently to ensure excellent service to our customers.

For further assistance, please contact us at 1-800-786-2575, Monday through Friday, from 8:00am to 9:00 EST or go to etrade.com and click Learning Center. The Learning Center provides detailed instructions, definitions, and services to assist you in navigating your E*Trade account.

Sincerely,

Phil Donkoh.
E*TRADE Customer Service<<<

It is obvious that these customer service reps aren't even reading our complaints. They are just trashing them away as if they are a piece of garbage. It is plain and simple: Etrade has absolutely no regard for its' customers.
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