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Non-Tech : CYBERTRADER
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To: Jim Jones who wrote (2318)4/13/1999 4:59:00 PM
From: CyBerCorp.com  Read Replies (1) of 3216
 
Dear Mr. Jones,

CyBerCorp's network operation center is constantly upgrading and expanding our server and network bandwidth capacity to stay ahead of the anticipated growth. Currently our operations center is running at 50% server capacity and 45% internet bandwidth capacity.

We have seen an increase in problems with connections through some cable modem, DSL and ISDN ISP's. The source of the problem lies in the increasing use of proxy servers and firewalls by these ISP's. A "fix" to workaround most broken connections caused by these systems is available from technical support. Not all internet disconnects are the same. The specific set of conditions this workaround addresses is as follows:

1. Data continues to flow into and be displayed in stock box, graph, DSS tools.
2. Upon entering a new stock symbol the user gets a disconnect message and the client app automatically reestablishes the connection.

In these cases, the stock request socket is dropped by the ISP's proxy server/firewall due to inactivity. This specific behavior is UNIQUE to certain providers with very specific socket level timeouts. Most ISP's use overall connection based timeouts (not socket level timeouts). If you are a cable modem, DSL, or ISDN user that is experiencing the above symptoms please contact CyBerTrader technical support for assistance.

Sincerely,
CyBerCenter Trader Support
(512) 320-5444
cybercorp.com
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