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Non-Tech : Discover/Lombard Brokerage.

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To: J_W who wrote (86)4/14/1999 9:20:00 PM
From: Jim Caputo  Read Replies (1) of 180
 
They cost me a $1000 today!
Up until today I was reasonably satisfied with Lombard. Yes there was an occasional slow day and a few bad fills but all in all not bad. I execute 10 to 14 trades a month.
Today I logged on (very very slow) and got a quote on April 40 WPI calls at 6 1/8. I hit the go to trade button and get an error message. It took three times over a period of 10 minutes and so I had to get a new quote. Again I stuggled to get to the order page which I finaly filled out and submitted. Now I can't get a confirm screen and another half hour has gone by, so I give up and call the trading desk. After a half hour wait I finally get to talk to someone who blames the delay on the tax deadline and place my sell of 10 calls at a full point below the ask when I first logged on. A $1000 dollar loss. I have asked for a supervisor to call me. If they don't make good on this, I'm out of here.
Jim
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