Jim.....you speak as though you believe discover, or any other broker for that matter, actually cares about you, your feelings, opinions, thoughts etc.......... I can assure you they absolutely do not care at all what you think, even if you understand their systems. Getting trades through, en mass, is their primary goal.......and capturing as many customers, regardless of skill level, to produce those trades is the other goal. When you are of no further use to them, or you leave, you will not, I repeat, not be missed. Your patient, rational, polite attempt to fix your trade/software/situation at discover, taking half a day by the sounds of it, made no impression whatever, and at best you spoke to their front line only.....cheap soldiers, newly licensed, and poorly paid who lack any real, let alone, useful brokerage experience. Bottom line....
if you broker isn't executing, regardless of the reason, find another one and move your account as quickly as you can. All the other stuff is a pure absolutely useless waste of time.
regards
Joel |