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Non-Tech : A.B. WATLEY - THE ULTIMATE TRADER!

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To: Brett Verinck who wrote (871)	4/15/1999 10:36:00 AM
From: Bob A Louie	Read Replies (3) of 2045

This takes the cake. I just got off the phone with Brett Vernick who claims to be one of the principals of ABW. It seems that Brett considers it a "personal attack" when someone complains of poor customer service. Let me explain. I've been trading with ABW since Sep 98 and have been generally satisfied while willing to put up with some quirky aspects of RT3. I rely heavily on real time charts when opening or closing a position. Recently I had repeated problems with getting accurate data to display on charts with recent splits. Everytime it happens I have to open another chart program and load the chart - if I have it. It's time consuming and an unnecessary pain in the ass. I complained about it here on SI. I've called tech support many times, have e-mailed Brett Vernick and have talked to Brett on the phone twice. My experience has been that contrary to what is portrayed in this forum by Brett, it is not an easy task to get ABW to respond to a complaint. After repeated phone calls and seeing nothing done I was determined to stay on top of it and see it through to a conclusion. As my frustration grew so did my persistence. Finally a couple of weeks ago ABW seemed to have a handle on the problem and I thanked them. Yesterday afternoon I reported another chart problem and gave tech support the specific information to fix it. As I logged on this A.M. the chart/server will still inaccurate. I called Brett this morning to report it and he berated me when I asked why he posts that these problems can be easily fixed on the fly. He accused me of a "personal attack" and "trying to find problems". Look Brett, I don't know you, don't want to know you or anyone else at ABW and have no personal vendettas. I just want you and ABW to live up to the high standards which you claim to aspire to. If that would happen I wouldn't have chart problems and I wouldn't be calling tech support repeatedly, I wouldn't be checking to see if anything was done or if you kept your word, I wouldn't be calling you directly or writing this note. My only goal to get ABW to fix the problem once and for all. I just want to trade and make money. Period.

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