In DATU031, ALLTEL (NYSE: AT) Enhances Interactive Response Offering, moved yesterday, April 13, we are advised by the company that the first paragraph, second line should read "the addition of Periphonics Corporation (Nasdaq: PERI) to its line" rather than "the addition of Periphonics Corporation's (Nasdaq: PERI) CallSponsor to its line". Also in the first paragraph, sixth line should read "The IVR solution will also be integrated" rather than "CallSponsor will also be integrated" as originally issued. Complete, corrected version follows:
ALLTEL Enhances Interactive Response Offering
JACKSONVILLE, Fla., April 13 /PRNewswire/ -- ALLTEL (NYSE: AT - news) announced today the addition of Periphonics Corporation (Nasdaq: PERI - news) to its line of Interactive Voice Response (IVR) solutions. Reducing the average customer service call by up to 47 percent, ALLTEL's IVR solutions are automated voice- response systems that provide customers with immediate, secure access to loan- related information. The IVR solution will also be integrated with ALLTEL's Mortgage Servicing Package (MSP).
''We are proud to be partnered with ALLTEL, the mortgage industry's leading provider of servicing software,'' said Rob Latour, regional manager, Periphonics Partnership Program. ''Working together, I know we will reduce customer service inquiries for ALLTEL clients, allowing them to increase productivity and profitability.''
Responding to ALLTEL client reports that 30 to 50 percent of an average day's customer service calls are handled by an IVR, ALLTEL enhanced its offerings by partnering with two companies, Periphonics and TeleVoice, both considered experts in the computer telephony industry. Periphonics develops, markets and supports products and professional services for Computer Telephony Integration (CTI) using technologies such as IVR, speech input, messaging, fax and web browsers. Periphonics provides a comprehensive line of telephony and shared resource capabilities, host/server connectivity, and application development tools.
''After conducting extensive research, we selected Periphonics to enhance our IVR offerings because they are the leaders in the industry and extremely advanced in the technological aspect of computer telephony,'' said Caroline Hodnett, ALLTEL's product manager for the IVR solutions.
Headquartered in Bohemia, NY, Periphonics began operations in 1970 and delivers interactive transaction processing solutions that automate customer call center services, serving millions of callers every day in industries such as telecommunications, financial services and government agencies.
Periphonics' CallSponsor is the industry's only single-source solution providing a suite of call center technologies. These technologies include IVR, Advanced Speech Processing (ASP) with Large Vocabulary Recognition (LVR), Natural Language Understanding (NLU) and voice activated dialing capabilities. CallSponsor allows integration with ALLTEL's CPI Director, automatically bringing up customer service workstation screens as the call is transferred to a customer service representative.
The alternative choice for ALLTEL's IVR solutions, TeleVoice, has been ALLTEL's partner providing computer telephony solutions since 1988. Headquartered in Houston, Tex., TeleVoice provides voice response units, computer telephony solutions, hardware and software, and technical customer and service support. Additionally, TeleVoice designs computer telephony solutions that interface to mainframe computers, providing full caller functionality and are custom-built to meet the needs of their customers.
ALLTEL is the leader in the mortgage loan automation industry and the largest U.S. provider of software and processing services to firms servicing residential mortgage loans. ALLTEL's Mortgage Servicing Package is an on-line mortgage loan servicing system that automates all areas of loan servicing, including loan setup and maintenance, cashiering, escrow administration, investor accounting, customer service and default management. ALLTEL currently provides loan-servicing automation for more than 20 million mortgage loans, with balances exceeding $2 trillion.
ALLTEL Information Services with customers in 48 countries around the world, provides information processing management, outsourcing services and application software to the financial, mortgage and telecommunications industries.
ALLTEL is a customer-focused information technology company that provides wireline and wireless communications and information services
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