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Technology Stocks : Dell Technologies Inc.

DELL 133.20

+5.7%

Nov 26 3:59 PM EST

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To: freeus who wrote (117831)	4/15/1999 1:58:00 PM
From: T.R.	Read Replies (1) of 176387

Hey Freeus, I know the frustration your friend is probably going through but it's kind of like having a warranty on new carpeting then someone drops a bottle of ink on it. I've had my Dell for a little over a year and I've hosed it more than once by installing things like a scanner. I also have the 3 year warranty but because of my background in extended warranties, etc I knew not to inquire about "at home" or even "shop" service. I was tickled pink they talked me through part of the fix and referred me to their web site where I was able to secure the balance. FYI, the man who helped me told me to call back if the download from the site didn't work. I thought it was the slickest and quickest repair I could've hoped for. Hope all is well at your end! T.R.

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