Jon and Gorek...
I've come to respect the comments you've posted here over the past several months. Therefore, with respect:
(1)What credible evidence is there that customer satisfaction is at an "all time low"? Don't reference this thread; I've followed it for over a year, read every post. And whatever it is, it is not a statistically valid metric.
(2) If I was Datek (I am not) and had to digest much of the "silly" stuff, (read "extremely abusive") flung at it on this thread I wouldn't respond much either. A lot of it, you may perhaps agree, does not measure up to the standards you yourselves have set.
This is not to say I'm perfectly content. I'm a "generally satisfied" customer. To give some perspective, I use Schwab and E*Trade also. Both of them screw up, regularly. IMO, however, both of them have made more noticeable advances in their operations during the past months than Datek has. Datek can't seem to fix the simple things. For example, the only thing I trust on the quotes page anymore is the current quote.
But the things in which Datek is as yet deficient are, IMO, secondary. I access, daily, get lightning executions, fast notifications, and $10 trades.
I have been hurt financially at times, and I certainly sympathize with the rage of others when they are also. However, IMO, Datek's current shortcomings are not founded in some evil intent or a purposeful policy of ignoring of customer satisfaction, but are most likely a consequence of available resources and competencies.
Best wishes,
Tom |
