Still, using publicly available information, if you start piecing the puzzle an image of a future Enterprise product suite starts to emerge:
Excerpts from article in Sounding Board magazine:
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soundingboardmag.com
Aspect is about to introduce another option for its big corporate clients, which Cynthia Weiss (manager for Internet solutions at Aspect Telecommunications) believes will expedite adoption of web-based interactions. The new solution will allow an agent who is contacted via a typical 800 number call to suggest that the customer go to the company's website, where the caller and agent can collaborate in real time.
Excerpts from Aspect's 1998 annual report:
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We now visualize a larger opportunity based on the need of companies with telephone-based call centers to offer their customers broader communications options in a way that will enhance the likelihood of repeat business
All the elements of the multimedia, multifunction call center come together with integrated configuration, queuing, routing, and reporting, and when this virtual system is tied into a company's full resources, that company gains a tremendous advantage
In the year ahead, Aspect will continue to advance our value proposition as a customer relationship solutions provider,delivering advanced datamart capabilities, turnkey suites of customer relationship management applications, and a comprehensive customer support portfolio. In packaging, pricing, and positioning every product and service offering, we will be committed to complete and
integrated solutions, giving our customers the edge to win in the marketplace.
Excerpts from PR's on skills of key personnel they have hired
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Beatriz V. Infante to Aspect as a newly elected executive vice president to head our products and services organization. Previously, as senior vice president at Oracle Corporation, she successfully led the development of Internet and browser-based enterprise software products
Rod Butters appointed vice president of Product Strategy and Marketing. Mr. Butters was part of the team that developed and introduced Oracle's Network Computing Architecture. He also led Oracle's standard initiatives for CORBA and Enterprise JavaBeans
Fred Harder to lead Aspect's Product Operations and Readiness division for its customer relationship solutions. Mr. Harder comes to Aspect from Hewlett-Packard, where he was the operations manager for Hewlett-Packard's Internet Software Business Unit, with overall responsibility for quality, software manufacturing and technology scouting for seven HP divisions. "Fred has an impeccable reputation for managing the development life cycle of innovative software," said Ms. Infante. "His experience with business rules-based workflow, process management and Internet business and Java applications will be
instrumental in the implementation of Aspect's enterprise-ready application suites."
I believe the writing is on the wall!
JAPG |
