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To: Stuart T who wrote (2981)	4/22/1999 12:55:00 PM
From: Chip Anderson	Read Replies (1) of 4056

This was just posted on the MetaStock mailing list regarding the Reuters DataLink problems: ======================================== The only thing I can say is we apologize for the problems. Yesterday, the engineers took the large step of taking the communications servers down completely and disconnecting all incoming lines. They then brought the lines back up one at a time. Here is the outcome: 1) The TCP/IP access problems were based at the ISP which is UUNET (a very large Internet backbone). So the engineers switched to the backup ISP who unfortunately does not have the capacity of UUNET. This allowed access but very slow and hit and miss. 2) The X.25 problems (CompuServe network access) are also affected and still have hidden problems which appear to be somewhere between connection and delivery. The TCP/IP slowness affects the X.25 connections as well because of the slowdown in delivery between the data storage servers and the communication servers. This problem with UUNET is affecting every product sold by Reality OnLine/ Reuters Web and is an extremely high priority situation. DataLink is only one of the products that use the communications entry to various servers. UUNET has told the engineers they are working on the problem from their end and our engineers are working on the problem from our end. When full service will be restored is still an unknown. This problem really has nothing to do with DataLinks' capacity to handle requests. It has to do with communications. When the communications problems are solved, the capacity is there. Again, we apologize for the problems. It is certainly not something we want to live with either. Bill Forman Customer Support Manager Equis International A Reuters Company equis.com equis.com Please include previous email answers and questions in your response. ============================ Chip coolhistory.com

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