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Non-Tech : E*Trade (NYSE:ET)

ET 17.35

-0.6%

Jan 16 9:30 AM EST

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To: go_bucks who wrote (6214)	4/23/1999 9:46:00 PM
From: tiquer	Read Replies (2) of 13953

On the 19th shortly after Etrade's site came back up from being down (~1350)... I placed an order to buy 300 SCH at the market... Several real time quotes were indicating 99-100 at the time. I had sufficient balance to buy the 300 shares all the way up to ~103. For some reason etrade cancels the order because of "Your day Buy order for 300 SCH at Mkt was canceled. You have insufficient funds in your account at this time." This was not even close to being accurate, and when I finally did make contact with them via phone after the typical 45 min. hold.. the cust service person did indicate to me that the stock was trading at ~99.5 at the time. He didn't understand why the order was canceled because there was indeed sufficient capital to cover the order... Now after I submit a trade inquiry.. I get back "In regards to your trading inquiry on order #74, to buy 300 SCH, no market action was taken to limit the loss. Our live Brokers are available to >>>to assist you in placing orders if you experience any problems. Thank you ** Mc**. Now this is a joke considering with Etrade one really doesn't know if the information one is getting is an error or not to begin with. And one would have to Try and get through to a "live" broker... which was I'm sure not even remotely possible since there web site was just recovered... so.. Etrade looks to be putting their error back on me... shouldn't they catch the error and alert me???????????? This is just such a joke... Any opinions or ideas for me? Has anyone had any luck with some sort of formal complaint??? Any class action law suits in the works?? Should one be started?? My only Idea is to buy very large signs for the roadways and my car indicating... "ETrade Sucks!!!" ;-) Thanks for your ear..... Roger

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