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Non-Tech : E*Trade (NYSE:ET)
ET 17.35-0.6%Jan 16 9:30 AM EST
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To: Whiskey who wrote (6186)4/24/1999 12:06:00 PM
From: Peter Bernhardt  Read Replies (1) of 13953
 
Expect poor service once you have an account. A non etrade customer is more important than an existing etrade customer. If there is a mistake in your account you will never get it fixed and no one will call. Other than that everything is great.

Going on 3 years with etrade and fixing to open another account.

I've been an E*Trade customer for over 3 years, too. And overall I've been satisfied with the service...

So long as you don't attempt to trade on busy days or in a fast moving market. For options traders, in particular, effective trading through E*Trade is practically impossible.

E*Trade wants to have it both ways. They encourage their customers to be active traders. But when the rubber hits the road, the service just isn't there.

If there's a better service out there for active traders, sign me up. And I'm going to begin looking. E*Trade has simply cost me too much money recently by fumbling trades, by having an increasingly unreliable web site and virtually non-existent customer service.

I've learned time and again that you simply need to use this limited service for the purpose to which is it truly best suited: to provide low-cost and fair execution of trades in slow moving markets. For any other kind of trading, your guaranteed to get burned sooner or later.

As a customer of E*Trade I couldn't be more dissatisfied. As an investor (bought the stock on a day when the web site actually functioned <8)), I couldn't be happier.

- Peter B
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