From the Q&A board
By the way, for Benefits Association, perhaps try, 1-813-570-8968, although it may not be the correct number.
Subject: LACK OF SERVICE/RESPONSE
I am extremely dissappointed to see
your lack of response to the question
and comments posted by Robert
Kinahan (2/28), Steve Jillson (2/26),
Dave Crowley (2/26), Bohdan
Kiszczuk (2/26), and Derek Huang
(2/20). I, too, have been eagerly
watching for your response to
their comments.
About two weeks ago (2/18) you
suddenly changed the level of
service all FlexQuote users were
receiving with no notice to any of us.
The `up to the minute` and `active`
quotes we are all paying for became
20 to 30 minute delayed quotes.
Additionally, the bid/ask quotes and
sizes we were receiving became
`start of day` figures and never
changed throughout the day for
NYSE stocks.
NO REPLY to questions concerning
this change in service has been
posted on this forum since you made
the change. WHY?
I know you have been in merger
talks with another company. Is it
the goal of your new combined
company to alienate all existing
FlexQuote users so you can start
over with a base of ZERO users
and start from scratch to build a
new `real time` user base at 3 times
the monthly charge? If so,
you may be succeeding.
Your current level of service (since
2/18) is useless to me and most
likely to ALL of your existing user
base. All of us can get FREE
quotes that are delayed 20 to 30
minutes and no current bid/ask
information on many different Internet
sites. Why should we continue
paying you a fee of $9.95/month for
information we can get for FREE at
lots of other sites?
If the service we were all receiving
prior to 2/18 is NOT going to be
restored, and if the service we have
all been receiving the last two weeks
is what we can now expect for our
money, I intend to terminate my
use of your service and will request
a pro-rata REFUND for the service
I have not received since 2/18
when you decided to no longer
give your users the level of service
we had contracted for.
I WOULD REALLY LIKE A
RESPONSE to my questions and
the questions of the others
mentioned above. A lack of
response is essentially telling all of
us to get lost, and that you can
start a new user base from scratch
without any of your existing users. |
