(BSNS WIRE)
Davox Signs Overseas Distribution Agreement with DATA DPS; Singapore Firm
Selling Concerto and Other Products Throughout Much of Far East
Business/Technology Editors
WESTFORD, Mass.--(BUSINESS WIRE)--April 29, 1999--Davox
Corporation (NASDAQ:DAVX), a leading developer of call center
management software, will see its Concerto(tm) inbound calling
products and other offerings distributed more widely across the Far
East, thanks to a recently inked agreement with Singapore-based DATA
DPS.
"Davox's products complement our product line and our
strategies," said Mr. Teo Hock Boon, Group General Manager of DATA
DPS, explaining the DATA DPS decision to distribute Davox's
forward-thinking customer contact solutions. "We are excited to be
distributing all the Davox products, including Concerto(tm),
Unison(R), LYRICall(tm), and others. We have found that Davox
technology and value clearly work for our customers, and we anticipate
even further success attending the launch of the Ensemble(tm) product
line."
The new distribution agreement allows DATA DPS to bolster its
strategy of broadening its computer telephony core competency, as the
firm continues to carve out a chunk of the market dominated by large
companies like IBM, Hewlett-Packard, and Rockwell Telecommunications.
Since its inception in 1989, DATA DPS has been in the
telecommunications business as a system integrator for Lucent
Technologies in Asia. The company has previous experience with the
Concerto Sixth Sense(R) and SmartRoute(tm) applications, though its
recent decision to opt for the Unison product, as well, positions DATA
DPS to take full advantage of Ensemble's advent.
"We are extremely pleased by the prospect of offering Davox
technology as a tool to help DATA DPS increase its stake in the
rapidly growing Asian customer contact market," said Davox's Vice
President of International Operations Douglas Smith. "Davox's
industry-leading technology is an ideal fit with the bold marketing
and distribution vision of DATA DPS, and we look forward to a healthy,
prosperous, and enduring business relationship."
DATA DPS is distributing the Davox products in Singapore,
Malaysia, India, Sri Lanka, and the Philippines. In the past, DATA DPS
has worked with Lucent distributors to implement Concerto products in
the region, as well as in China.
Davox Corporation provides complete Allbound(tm) solutions to
mission-critical call centers through superior and proven enabling
technologies, services, and support. Allbound combines inbound call
handling, outbound call management, call blending, and a rich array of
agent and supervisory tools on a single, flexible technology platform.
These solutions combine open system, client/server, and relational
database architecture with application development expertise and the
highest commitment to customer satisfaction. For further information,
please visit the Davox web site at www.davox.com.
Note: Davox, Unison, and Sixth Sense are registered trademarks
and Concerto, SmartRoute, Allbound, and Ensemble are trademarks of
Davox Corporation. All other trademarks are the property of their
respective owners.
In addition to historical information contained herein, this
release contains forward-looking statements concerning future expected
financial and operating results. Davox's future actual results could
differ materially from the forward-looking statements discussed or
implied herein because of risks or uncertainties including, but not
limited to, the effectuation or the inability to effectuate Davox's
stock repurchase program, the difficulty of integrating Davox and
AnswerSoft, the potential failure to achieve the beneficial synergies
expected to result from the merger of Davox and AnswerSoft, risks
associated with competition and competitive pricing pressures,
technological change, new product introduction and market acceptance,
stock price volatility, the ability of the Company to attract and
retain key personnel, business disruption as a result of the Year
2000, general economic conditions in the United States and worldwide
markets served by the Company, and those other factors discussed from
time to time in the Company's public reports filed with the Securities
and Exchange Commission, such as those discussed under "Certain
Factors That May Affect Future Results" in the Company's quarterly
reports on Form 10-Q and annual report on Form 10-K, and the section
entitled "Risk Factors" in the Company's Form S-4 filed in April 1998.
--30--kms/bos*
CONTACT: Davox Corporation
Jennifer Cyrs
(978) 952-0882
jcyrs@davox.com
or
Sterling Hager, Inc.
John F. J. Sullivan
(617) 926-6665 ext. 236
jsullivan@sterlinghager.com
KEYWORD: MASSACHUSETTS INTERNATIONAL ASIA PACIFIC
INDUSTRY KEYWORD: COMED COMPUTERS/ELECTRONICS TELECOMMUNICATIONS
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