Action Direct - Royal Bank Brokerage Message Board

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Non-Tech : Action Direct - Royal Bank Brokerage

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To: Flip who wrote (16)	4/30/1999 7:31:00 PM
From: ciVic	of 175

Hey Flip...sonds like you have lost $$ daytrading and are extremely bitter. Why do you assume all of these people know nothing. I can guarentee the "housewife turned daytrader" that you are talking about will order probaby about 1 - 3 times in a day..IF THAT. Fact of the matter is..that royal bank is not staffed enought. They have had the same message on their answering maching for 3 months "Due to greater than "Normal" volume, we will be experiecning delays that are longer than normal. Please be patient because you call is important to us..yadda yadda/ WHAT IS NORMAL VOLUME...NORMAL ON HOLD TIME> wake up and understand that the volume will not lessen but get greater. RBC told me that they are hiring 9 new brokers to take and approve orders. SHWAB IS HIRING 1000!! is this some kind of joke. whne I have to wait for 30 minutes to get them to approce my order..they hire 9 more people. If you are busy..then fix it. I understand that they are busy and they do have to approve orders...but 30 minutes is totally unexceptable. that is not even a brokerage. Markets can change in 15 mins let alone 30. Royal bank has jack for technology. they can't even get me realtime quotes half the time because "they system went down" or the quote are l;ike 5 mins lagged. Is it some sort of basement broker?? Acceptable to me would be wait on hold for 5 mins...and 2 - 5 mins for online orders to be approved. I am in the process of getting an electronic trader for NASDAQ..but for my BB's I need a regular broker. So now I went to HSBC (hong kong bank) they were surprised to hear that it could TAKE 30 MINS to approve an order. they told me 5 mins at the most. I can guarentee you that I have lost more $$ trading with RBC in the past two weeks that could pay for me and a friend to spend the week in Cancun. I dunno why you are defending these long pending times and plumber daytraders. YOU HAVE THE SAME ATTITUDES AS THE BROKERS...that's why we all hate the brokers. they don't change anything - they try and tell you that you are wrong..or they just make excuses. whatever...I am out of RBC. and Yes netaction was down all this morning...and half the time my positions show that I bought different amount of shares than i did...for more than I payed. They always tell me that it was "entered wrong" Do they give their stock orders to a kindergarden class? ciV

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