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Non-Tech : Iomega Thread without Iomega

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To: Jock Hutchinson who wrote (9543)5/1/1999 4:28:00 PM
From: Cameron Dorey  Read Replies (1) of 10072
 
"The absolutely asinine part of their [Iomega's] stupid ass policy is that I need to return the exposed disks before Iomega will send me the new disks."

Jock, that has not been my experience at all. I did not have a COD drive, but apparently got a bad batch of disks, five of which died either immediately or shortly after starting to use them (This was about 6 months ago). I called Iomega and new disks were in return mail, with the comment "No need to send anything back." Perhaps the (green) person you talked to choked on the fact that you wanted 28 disks replaced, and, not knowing you, wanted to make sure you were not some kid trying to get free stuff by fraud. Granted, s/he should not have even been able to make a decision such as this, but that's why I figure he hasn't worked in customer support but an hour or so.

Anyway, armed with David's quote about the "spreading of COD," you might only need a new disk or two after trying them in your new drive, and I would be very surprised if Iomega had any trouble with this situation.

BTW, where did you ever hear that copying a disk which had been used in a drive which subsequently exhibited COD to a hard disk w/could spread the problem? It sounds like one of Rocky's FACTS(TM), I've never heard anything like this (first off, if the Zip disk was infected, you couldn't even read it to copy it to a hard disk).

Cameron

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