Cyberian Outpost Reauthorized by Compaq; Outpost.com Upholds Compaq's High
Standards for Customer Service
KENT, CT (May 4) BUSINESS WIRE -May 4, 1999--Cyberian Outpost, Inc.
(NASDAQ: COOL), a leading global Internet retailer of computer
products, today announced that the company has been reauthorized by
Compaq Computer Corporation to sell its consumer line of computers from
its online store, Outpost.com (http://www.outpost.com).
Recognizing Outpost.com's record of high customer satisfaction and
extensive focus on customer service, Compaq's reauthorization came as
expected. Compaq's decision in February to suspend all online retailers
stemmed from Compaq's desire to develop guidelines specifically
designed for internet retailers which ensure a satisfactory buying
experience. Outpost.com has always adhered to all of Compaq's
requirements for selling the Presario product line.
"Cyberian Outpost has complied with our policy that quality products
deserve the best customer service," said Ray Robidoux, Vice President
Sales and Marketing, U.S. Consumer Group, at Compaq. "Service is a key
factor setting apart the best retailers, and we have reauthorized
Outpost.com because they understand the importance of selling our
products in a responsible manner."
"We have always been committed to providing our customers with
excellent customer service, and we're happy to see that Compaq is
taking steps to ensure customers are guaranteed satisfaction across the
Web," commented Darryl Peck, President and Chief Executive Officer of
Cyberian Outpost. "This reauthorization confirms Compaq's confidence in
Outpost.com's ability to meet and exceed Compaq's selling requirements.
We provide the highest level of customer service for all manufacturers
sold from our online store."
The requirements of the Compaq program that Outpost.com adheres to
include the following: a secure transaction environment, pre-sale
support via the Web and via phone, phone support during business hours,
24-hour email support, and an option for customers to unsubscribe from
promotional email campaigns
In addition to Compaq's requirements for authorization, Outpost.com's
customer service policies also include - TruePrice - Free Overnight
Shipping in U.S. - A 30-Day Money Back Guarantee - 24-hour
Ordering (Order until midnight Eastern Time for free
overnight delivery of in-stock items). - 24-Hour Telephone
Customer Service (Monday 8am - Saturday 5pm
Eastern time) - Order Tracking About Cyberian Outpost
A leader in global e-commerce since 1995, Cyberian Outpost, operates
an Internet only superstore for computer products from its Web site
Outpost.com (www.outpost.com), 24 hours a day, seven days a week.
Outpost.com provides consumers and small businesses with superior
selection, renowned customer service, quick and easy search
capabilities, and product information on over 160,000 hardware,
software, and accessory products at competitive prices. As part of its
TruePrice policy, Cyberian Outpost offers free overnight shipping to
all U.S. customers and provides international consumers with a variety
of reasonably priced shipping alternatives. The company's auction site,
OutpostAuctions (www.outpostauctions.com) allows domestic and
international customers to bid on a variety of computer products.
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CONTACT: Meredith Mansfield
Connors Communications
212-807-7500
meredith@connors.com
or
Michael Tesoro
Cyberian Outpost Inc.
860-927-8309
mtesoro@outpost.com
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