Jason, thanks for the pre-market price update. I look forward to your report before the open tomorrow.
Regards,
Tom
From the Street.com today:
Suzanne Galante: I agree with your story At
priceline.com, Flash Trumps Flexibility, but as
someone who has attempted to use priceline, I
have a few additional comments.
Customer service is nonexistent. Need to
actually talk to someone? I wasn't even able
to find a phone number to call. I don't believe
they have one.
Most airlines now have a way, usually for a
nominal fee, to let you change or cancel a
ticket. Not priceline. You purchase a ticket,
and that's it! This lack of flexibility makes
priceline unattractive.
priceline only allows one inquiry for a ticket
price. Once my father submitted a request
to fly at price X. I subsequently sent a
request to fly at X plus. I received a curt
email from priceline that a "request had
already been submitted for this itinerary and
I was only allowed one inquiry." Since my
father and I only share last names, I believe
this was a computer-generated message
used to match last names. We use different
ISPs and email.
Needless to say, I didn't buy my ticket from
priceline. In my opinion, priceline isn't even right for
price bottom-dwellers. The lack of flexibility,
inability to connect to a human being and one-shot
inquiries make the system far too limited for my
use. I suspect most people, in time, will agree with
me. priceline is a good short, not purchase.
-- Lynn Conant (received 5/5) |
