I have the @home service. It's ok if it's working, but you never know when it's going to go off line, which it does with some frequency, a couple of times a week. Forget about calling the company to ask what is going on, no no, the deal is you are offline until you are online and that is that. When you call in you get a recorded hold message, and you will be on hold for a long long time. If you have the patience to hold for 40 minutes, you might finally get a rep. But they are centrally located somewhere, and have no idea what is happening in your local area. They will want to transfer you, and that means another 40 minutes on hold because you go back into a hold queue. My impression is that the individual employees care, but they are set up in a no win situation by the totally customer unfriendly @Home company, because @Home does not set up the facility to properly service their customers. Once my service was out for 2 days, and finally a technician told me they were doing service to the network. Very nice, but I didn't see the 2 days subtracted from the bill.
I strongly would not recomend this service to anyone unless they were an Internet junkie like myself. The offline times are too frequent, and the customer service is too lousy. |
