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FROST & SULLIVAN: BILLING SOLUTIONS; IS OUTSOURCING THE SOLUTION FOR LOW
MONDAY, MAY 03, 1999 8:53 AM EST
- PRNewswire
Costs?
MOUNTAIN VIEW, Calif., May 3 /PRNewswire/ -- The U.S. Telecommunications billing solutions provider market is growing as a result of deregulation in the telecommunications industry. Deregulation has created an influx of new telecom service providers, many of which will choose to concentrate on developing their core competencies while outsourcing billing services.
According to new strategic research from Frost & Sullivan (www.frost.com), U.S. Telecommunications Billing Solutions Provider Markets, revenues for the total U.S. telecommunications billing solutions industry are expected to reach $7.6 billion by the year 2004. The market is broken down by solutions: Technology provider billing solutions, outsourced billing solutions, systems integrator and consulting billing solutions.
"Due to deregulation, incumbent service providers and new services providers have to focus on their core business and increase their profitability. The new trend is for these carriers to outsource their billing services," says Frost & Sullivan Telecommunications Industry Analyst Isabelle Gallo. "Billing solutions providers still need to work hard to convince these potential customers that outsourcing can help extend their customer base and generate revenues."
There were over 125 companies competing in the U.S. telecommunications billing solutions market as of 1997. The number of participants is expected to grow as more companies identify opportunities in the market.
"Competition in the technology provider billing solutions market is extremely fragmented. Each player in the market holds less than five percent of the market share," says Frost & Sullivan's Telecommunications Industry Analyst Kim Antonnacio. "There are currently over 75 players in the market, some of the most well known players in the market include Bellcore, Saville, ACE*COMM, ALLTEL, and Convergys."
In the consultant provider billing solutions market there are over 50 competitors. The three top competitors are Anderson Consulting, Coopers & Lybrand Consulting, and Price and Waterhouse LLP. Together these three companies account for 32.8 percent of the market share in the industry.
Strong relationships with telecommunications carriers are essential in the billing solutions markets. Billing solutions require a significant amount of customer care, and carriers will prefer service providers that are dependable and available to quickly respond to their inquires.
Frost & Sullivan presents Market Engineering awards to the U.S telecommunications billing solutions provider industry to recognize companies that have worked hard to make a positive contribution to the U.S. telecommunications billing solutions provider market.
Intertech was chosen as the recipient of the 1998 Market Engineering Product Innovation Award, for its 12 modules of network strategies. This billing and customer care solution supports both voice and data services. It provides for various services including: Complex order management, service provisioning, rating, taxing, invoicing and revenue assurance.
The technologies reviewed include billing validation application (BVA), call detail record (CDR), coaxial cable, convergent billing solutions, digital transmission, electronic billing, facilities management billing software, fiber optics, mainframe architecture, number portability, Personal Communications Services (PCS), real time billing, Signaling System #7 (SS7),Synchronous Optical Network (SONET) and switch technologies.
Market participants include: ACE*COMM, ALLTEL Corporation, ALLTEL Information Services, AMDOCS, Ameritech Corporation, American Management Systems, Andersen Consulting, Arthur Andersen LLP, A. T. Kearney, AT&T Corporation, AT&T Laboratories, Bell Atlantic Corporation, Bellcore, Inc., BellSouth Corporation, Billing Concepts Systems (BIC), Booz Allen & Hamilton Inc., BTI Telecommunications Services, Buck Consultants Inc., Cable & Data, Inc., Cable & Wireless Inc., Celltech, CheckFree, Cincinnati Bell Inc., Commsoft, Convergys Corporation, Coopers & Lybrand Consulting, CSG Systems, CyberCash, Deloitte Consulting, EDS, Ernst & Young LLP, EXCEL Communications, Inc., Frontier Communications, GTE Data Services Corporation, Hewlett-Packard Company, IBM Corporation, International Billing Services (IBS), Inet, Intertech Management Group, Inc., InvoiceLink, LLC, ITDS (International Telecommunications Data Systems, Inc.), IXC Communications, Just In Time Solutions, Kanbay, Kenan Systems, KPMG Peat Marwick, LHS Communications Systems, Lucent Technologies, MCI WorldCom, McKinsey & Co., Mercer Consulting Group Inc., MidCom Communications Inc., Mitchell Madison Group, NETdelivery., Novazen, OAN Services, OSG Billing Services, Output Technologies, Perot Systems Corporation, PricewaterhouseCoopers, Qwest LCI., RSL Communications, Saville Systems, SBC Communications, Inc., Sema Group Inc., Siegel & Gale, Southern New England Telephone (SNET), Sprint Corporation, Stonehouse Technologies, Telco Communications Group, The Segal Co., TMNG, Inc. (The Management Network Group), Towers Perrin, U S WEST Communications and WinStar Communications, Inc.
This telecommunications industry research has integrated the Market Engineering consulting philosophy into the entire research process. Critical phases of this research included: Identification of industry challenges, market engineering measurements, strategic recommendations, planning and market monitoring. All of the vital elements of this system help the market participants navigate successfully through the telecommunications market.
Frost & Sullivan is an international marketing consulting and training company that monitors the telecommunications industry for market trends, market measurements and strategies. This ongoing research is utilized to update a series of online research publications such as the Telecom Services Custom Subscription (www.frost.com/online), and to support industry participants with customized consulting needs. Free executive summaries of all Frost & Sullivan research are available to the press through our media relations department.
Report: 2006-63 Date: May 1999 Price: $2950
SOURCE Frost & Sullivan
05/03/99 /CONTACT: Kimberly Barney of Frost & Sullivan, 650-237-4383, or fax, 650-903-0915, or kbarney@frost.com/
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/Web site: frost.com
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