"
What is the real point of Net 2 Phone? How does N2P become the
ultimate "Cash Cow"? I've been asking these questions and looking
for some simple answers that I believe I've found. Why are the
N2P/AOL/Netscape/?/?/? CI relationships sooooo important? I
suggest that you read the entire article (these are excerpts) as it points
out where this "system" enabling ability is ultimately heading, and
why it is the IDTC network that makes it unique.
I also stumbled across a N2P competitor that might be infringing on
the use of an IDTC trademarked name-Click2talk, a product called
"eBridge" by eFusion, uses the "click to talk slogan in conjunction
with their products promotion. If you read their profile and mission
you'll also find several reasons that could inhibit any future
association between IDTC/AOL and Microsoft due to MSFT's
investments in eFusion along with AT&T, although the dynamics of
business easily sweeps many things under the rug.
N2P is poised with pending alliances to lay claim to massive new
sources of revenue as long as they implement and execute "The Plan";
as the journey continues- (Duoscope)
Source: VOICE OVER THE NET
Understanding the Opportunities for Call Centers
mwprod.com
For text only download to printer
mwprod.com
…At this point in time, the main attraction of IP telephony is cost
savings, however, the future involves enhanced services that have not
even been conceived of yet...
…"Datamonitor expects IP telephony to impose substantial changes
on the billing model of the telecommunications industry - billing by
bandwidth, regardless of the voice or data nature of the traffic will be
used increasingly...
…Since the biggest expense in a call center is personnel, the best use
of the Internet is still a well-designed web site where customers can
serve themselves and reduce calls to the center. However, if a call is
necessary for the customer or strategically advantageous for the
company, communicating through both the web and voice
simultaneously is valuable strategically as well as having cost
advantages...
…Web sites can now be designed to offer customers the option of
connecting with a call center representative while surfing the site
through a (click-to-talk button). According to Ken Pawlak, Director
of Business Development for eFusion, producers of the eBridge™
Push to Talk™, "the technology is mostly about service
differentiation". A company may choose to have agent access
available to only certain customers. For example, if a customer
identification is required to enter a certain portion of the site, those
limited access pages may have a (click to talk button). Or the button
may appear only for certain customers. If no identification is
required, a button may show once a prospect has cruised through
certain pages on the site which indicate a high likelihood of a
purchase…
efusion.com
Founded in April 1996, eFusion is a privately held company based in
Beaverton, Oregon. An Intel spin-off, eFusion has the solid backing
of leaders in the computing and telecommunications industries.
Investors include: Intel, Microsoft, AT&T Ventures, France
Telecom, Telecom Italia and Shaw Venture partners.
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