Tuesday May 18, 3:04 pm Eastern Time
Company Press Release
SOURCE: PRIMUS Telecommunications Group, Incorporated
PRIMUS Telecommunications Announces Completion of Web-Based Call Center
MCLEAN, Va., May 18 /PRNewswire/ -- PRIMUS Telecommunications Group, Incorporated (Nasdaq: PRTL - news) announced today the completion of its new Virginia Call Center capable of supporting 175 sales and service representatives. The Call Center leverages the latest in web-based call center technologies helping PRIMUS minimize customer care and acquisition costs while providing world class sales and service to customers. ''At every turn PRIMUS looks to use new technologies to maintain the highest level of operational efficiency and service for our customers. The new center is another example of our ability to implement this strategy,'' said K. Paul Singh, Chairman and Chief Executive Officer of PRIMUS.
The Virginia Call Center is utilized by PRIMUS' International Consumer Markets Division. This division serves ethnic customers in over 15 languages with products and services tailored to meet their unique needs. The investment in this Call Center continues to demonstrate PRIMUS' commitment to provide first rate in-language service to these important consumers. The Call Center uses PRIMUS' web based provisioning and sales software along with the latest call center software from Nortel. ''When business is growing fast it is always a challenge to efficiently scale call center needs. This new state-of- the-art Call Center allows us to better manage staff requirements for our highly successful marketing campaigns,'' said Doug Weeks, General Manager of International Consumer Markets.
PRIMUS Telecommunications Group, Incorporated is a global facilities-based telecommunications company providing domestic and international long-distance voice, data, Internet, private network and value-added services. The Company provides services through an extensive global network of owned and leased transmission facilities, including ownership interests in 23 undersea fiber optic cable systems, 12 international gateway switches, a satellite earth station and a variety of operating relationships that allow the Company to deliver traffic worldwide. Founded in 1994 and based in McLean, Va., the Company has an annual revenue run rate in excess of $500 million and serves more than 650,000 corporate, small- and medium-sized business, residential and telecommunications carrier customers located in the North America, Europe and the Asia-Pacific regions of the world. News and information are available at the Company's Website at www.primustel.com.
|
