Vantive and Genesys Partner to Provide
E-Customer Relationship Management
Solution for the Web
Genesys Technology Critical Piece in Vantive's Framework for e-Customer
Relationship Management
SANTA CLARA, Calif.--(BUSINESS WIRE)--May 24, 1999-- The Vantive Corporation
(NASDAQ:VNTV - news), a leader in the customer relationship management software market, today
announced its selection of Genesys Telecommunications Laboratories, Inc. (NASDAQ:GCTI - news), a
leading provider of enterprise interaction management solutions, as a key partner in the development of
Vantive's e-customer relationship management (e-CRM) solution.
Vantive plans to integrate both Genesys' T-Server Framework and Internet Suite with its award winning
front-office software, The Vantive Enterprise. The combined solution will enable customers to interact
with companies in the media they select voice, e-mail, or the Internet - all while receiving a consistent
level of customer service.
The Vantive Enterprise enables companies to meet the needs of e-customers throughout the entire
customer experience. This powerful e-CRM solution, coupled with Genesys' web-enabled, computer
telephony solutions, will provide customers with around-the-clock access to a company through multiple
contact channels. Whether interacting via phone, the Web, e-mail, or in-person, customers will receive
the same consistent, quality, personal service. This level of service will be provided through Vantive's
integration with Genesys software, which will allow all customer interactions to be tracked in the
Vantive system regardless of media or type of interaction.
''The synergy between Vantive and Genesys is solid,'' said Nicholas Talbott, vice president, North
American Channels for Genesys. ''Today's customers are demanding that the bar of customer service be
raised, and the new Genesys Internet Suite and The Vantive Enterprise are a technology foundation for
doing just that. This new breed of e-customer expects more, and this new partnership will deliver on
those expectations.''
''Partnering with Genesys was an obvious choice,'' said Phillip Dunkelberger, president and chief
operating officer of Vantive. ''It is a perfect fit that capitalizes on Vantive's strength in e-CRM and
Genesys powerful CTI and Internet integration technology. The combined solution allows companies to
serve the e-customer on his or her terms.''
About Genesys
Genesys Telecommunications Laboratories, Inc. (NASDAQ:GCTI - news) is an enterprise software
company specializing in customer interaction and computer telephony solutions. Genesys' products --
found in the call centers of industry-leading companies around the world -- integrate and extend the
capabilities of a company's computer, telephony and database systems. The company's solutions support
multiple media interactions (including voice, data, e-mail, Internet etc.), allowing companies to interact
with customers in the media they choose. Genesys enables companies to enhance customer service,
improve efficiency and productivity, and increase revenues and profits. Headquartered in San Francisco,
Genesys serves over 300 customers in the North American, European, Asia/Pacific and Latin American
regions directly from 27 sales offices and indirectly through a select group of industry leading solutions
providers. For more information please visit Genesys at www.genesyslab.com or call 1-888-GENESYS.
About The Vantive Corporation
Vantive is a worldwide leader in customer relationship management solutions with more than 800
customers and $163M in revenue in 1998. Vantive empowers companies to sell, support and service
customers through any channel of interaction - the Web, call center, e-mail, or direct through sales and
service representatives. The Vantive Enterprise is an integrated software suite that leverages the
Internet to increase sales, marketing, call center, field service, help desk and web service effectiveness.
The Vantive Enterprise is differentiated by its rich functionality; proven mobile and web-based
solutions; component-based, high-performance architecture; and time- and cost-effective
implementations. Vantive is supported by extensive software, consulting, and service partner programs
that provide further technology and vertical expertise as well as integration support. Founded in 1990,
Vantive is headquartered in Santa Clara, California, and distributes its products in more than two dozen
countries. Contact The Vantive Corporation at 800-VANTIVE or www.vantive.com.
Vantive is a registered trademark and The Vantive Enterprise is a trademark of The Vantive
Corporation, Santa Clara, California. All other product or company names are used for information or
identification purposes only and may be trademarks of their respective owners. |
