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Technology Stocks : Dell Technologies Inc.
DELL 120.84+1.8%2:12 PM EST

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To: J. P. who wrote (129452)5/28/1999 9:14:00 AM
From: Mick Mørmøny  Read Replies (1) of 176387
 
... so I hung up and boiled in the juice of my own anger and frustration of having just spend 2500 bucks at a company who won't even staff someone to take my call.

The kicking and screaming is about to start

Britons rage at their PCs
Tech snafus cause frustration and stress in the workplace, survey shows

LONDON (CNNfn) - Normally reserved Britons have been losing their legendary stiff upper lip in the face of technology snafus, according to a new survey.

A poll carried out by MORI on behalf of Compaq Computer Corp. found that more than 10 percent of Britons with PCs in their workplace have seen colleagues bullying technology support staff. Among younger respondents to the survey the response was even more startling: A quarter of those under 25 in the survey have seen colleagues kicking their computers.

Stress and frustration at the time it takes to resolve technology-related problems appears to affect almost half the Britons who use a computer at work.

Swearing at computers when they suffer glitches also appears a problem. "Computer rage is now much more prolific than the more commonly known road rage," commented Professor Robert Edelman, a psychologist specializing in conflict at work.

The survey found there was a financial cost to computer failure, too. One-fifth of those polled said daily computer breakdowns caused them to miss deadlines, and one in ten claimed to have felt like badmouthing their company to clients because of frustrations with computer problems.

The survey, "Rage against the Machine", questioned more than 1,250 British workers on their attitudes to information technology.


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